Get started with Help Scout
Connect Help Scout to other web services your business depends on
No mouse required! Help Scout can be used almost entirely via keyboard
Our editor makes it easy to add bold, italics, links or lists to your replies and notes
Bend Help Scout to your will using OAuth and these read/write endpoints
Quickly delegate a conversation to another User when you need help
Attach files of up to 10mb to any outgoing messages
Great for use with a CRM, setup Auto Bcc to copy all your replies to another system
Create a confirmation message that is sent to customers as soon as their email is received
Receive instant notifications in Chrome, Firefox or Safari.
When viewing a folder, select up to 50 conversations and you can act on them all at once
Offer live chat to your customers by installing Beacon on your website
Real-time alert when people are viewing or replying to the same conversation
Perform custom analysis by exporting your reporting data to a CSV or Excel file
Quick way for developers to pull customer data from a third party source into the sidebar
Set up or require fields to store custom data for each conversation
Profiles are auto-populated, editable and include all previous history
Get notified of conversation activity with desktop browser notifications supported on Chrome, Firefox, and Safari.
Any conversation thread can be edited or hidden from the customer (like a note)
Need to involve a third party in a thread? You can forward it to them just like an email
Add a personalized HTML signature to every reply
Get email notifications for replies or notes on any conversation
Import Users from your account, send emails via Gmail
Check in on your mailboxes, manage conversations, and collaborate with your team on your iPad or iPhone.
Bring contextual information on your customers, straight to Help Scout
Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs
Create a new Jira issue from a Help Scout conversation
Mailboxes can be restricted to specific Users
Easily merge multiple conversations from the same customer into one
Manage email for multiple brands, sites or departments all in one place
A personal touch is important, so there are no links to Help Scout on your outbound emails
Private communication between Users that is not visible to the customer
Filter reports and activate the auto reply based on your operating hours
When a customer views your most recent message, it will be denoted in Help Scout
We can send emails on your behalf or use your custom SMTP credentials
When a customer calls in, the details of the call can quickly be logged to their profile
Instant notification on your mobile device of Help Scout activity
Pulls in customer activity details from Salesforce to Help Scout
Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider
Customers rate their support experience and you can view results in the reports
AKA canned responses, insert these in two clicks to answer common questions
Search all your data, add advanced filters and perform bulk actions all in one step
Incoming emails are run through a spam filter that learns from your actions
Use tags to categorize conversations, monitor trends and trigger Workflows
Assign conversations and monitor Reporting based on a group of Users
A form of collision detection that prevents duplicate replies
Set up two-factor authentication (2FA) using a mobile device and either an authenticator app or SMS text message.
You can choose whether to give Users access to more advanced management features
Help Scout can parse incoming voicemails from 50+ different providers
Instant notification of activity in Help Scout
Filter emails, create custom folders and automate actions
Includes everything you need to customize the experience and fully integrate Docs
You'll be notified instantly when someone else is editing an article
Point any domain or sub-domain to your Docs site for branding control
Own the look and feel of your site with various settings and your own custom CSS
Search Docs when viewing a conversation and insert a link without leaving the page
Docs sites work on any device so customers find what they need wherever they are
Translate English words in your site to another language
Each plan comes with at least one site and you can add more for $20/month/site.
Enables you to create an internal knowledge base only for Help Scout users
Add related articles to any resource in a few clicks
Access and restore previous versions of an article quickly
Lightning fast search enables customers to find what they need in seconds
Customize your URL slug, add keywords and enjoy an auto-generated sitemap.xml file.
Your site will be served over SSL for no additional charge.
Docs can handle all the collections and articles you can throw at it
Suggest Docs articles depending on the page URL
Update your Beacon settings instantly without touching code
Prefill fields or allow customers to update them for you
Use the identify method to pass valuable customer data to the sidebar
Customize and control your Beacon with code
Support another language or match to your voice and tone
Authenticate your customers without requiring a login
Customers can access their support history and reply in Beacon
Engage people on your website
Filter reporting data by conversation type, mailbox, tag or folder
Access all metrics and reports for your company via Reporting API endpoints
When a metric represents a group of conversations, click to see all the specifics
Compare report metrics to the previous time period or another custom date range
Export your data for additional analysis alongside your other business data
Adjust response and resolution times to exclude hours out of office
All reports have a beautiful printer-friendly layout
See all key metrics and activity for a specific User on a single page
Views allow you to save a set of filtering conditions and re-visit the report at any time.
Granular control over when you would like Help Scout to notify you of account activity
Steps in to prevent duplicate replies from going to the customer
Forward email from your personal inbox to create a support conversation
Update conversations without logging in using simple @ commands
We understand how important reliability is to your business
Help Scout complies with the EU's data protection laws
Storing protected health information (PHI) is A-OK in Help Scout
We contract with security researchers and pen testers to discover security vulnerabilities
Payment information is stored and processed securely
Bank-level security protects all your company data
Adhering to the industry standard best practices with regard to your privacy
A better experience for your customers, fewer headaches for your team.
You'll be set up in minutes.
Have 25+ people on your team? Try the Company Plan