Give the right response right away
Help them help themselves
Offer real-time, real human support
Delight your customers
Supercharge your team
Tips and actionable content
Resources to help you grow
Free training and demos
Our history and values
Join the team
Our customer champions are here for you, so you can spend less time figuring things out and more time getting things done. Ask us anything — no question is out of bounds.
You can reach our team 24 hours a day, six days a week.
Our customer satisfaction score is 95% and we hope its only going up.
Our net promoter score is 31. The average among our competitors is 2.
Over 80% of midsize customers stick around for 4 or more years.
Your software is amazing, and your people are the kindest. Best combo ever.
As a Help Scout customer, you’ll get access to our searchable Help Center to find the info you need without having to get in touch.
See Help Scout in action when you attend one of our live classes. Learn the basics or become an expert, the choice is yours.
Discover our simple-yet-powerful tools
Inspiring content from top customer champions
Leaders dedicated to delighting your customers
Learn the platform in less than an hour.Become a power user in less than a day.