Photo: Catherine Heath

Blog Author

Catherine Heath

Catherine is a content writer and community builder for creative and ethical companies. She is often writing case studies, help documentation, and articles about customer support. Her writing has helped businesses to attract curious audiences and transform them into loyal advocates.

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Customer Service

View All Posts
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
Customer Success Manager: A Career Road Map
Scaling Service
Customer Success Manager: A Career Road Map
Catch Me if You Can
The Supportive
Catch Me if You Can
View All Posts

Growth & Culture

View All Posts
9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
11 Cold Email Templates to Boost Your Response Rates
Revenue Growth
11 Cold Email Templates to Boost Your Response Rates
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Customer Engagement
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
View All Posts

Inside Help Scout

View All Posts
Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes