Photo: Catherine Heath

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Catherine Heath

Catherine is a content writer and community builder for creative and ethical companies. She is often writing case studies, help documentation, and articles about customer support. Her writing has helped businesses to attract curious audiences and transform them into loyal advocates.

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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
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Help Scout Announces Partnership with TD SYNNEX
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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
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Creating Champions: A Guide to Effective Customer Advocacy
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Customer Service

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It's Groundhog Day in the Queue, Again
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It's Groundhog Day in the Queue, Again
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
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Data Quality: Why It’s Key To AI Support
Scaling Service
Data Quality: Why It’s Key To AI Support
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