Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Help Scout vs. Intercom: A Deep-Dive Comparison
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison

Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.

7 Predictions for Customer Service and Support in 2023
Customer Service7 Predictions for Customer Service and Support in 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.

How To Tell if a Company Is Really Customer-Centric
Customer ServiceHow To Tell if a Company Is Really Customer-Centric

Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.

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Editor's Picks

The 11 Best Help Desk Software for 2022 - Buyer's Guide
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

The Supportive: A Series for Service Professionals
Customer ServiceThe Supportive: A Series for Service Professionals

Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.

The 13 Best Customer Service Software Platforms for 2022
Customer ServiceThe 13 Best Customer Service Software Platforms for 2022

If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.

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