Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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8 Free Customer Satisfaction Survey Templates
Customer Service8 Free Customer Satisfaction Survey Templates

Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.

If customer service were really superheroes
Customer ServiceIf customer service were really superheroes

We don't need customer service heroes. We need customer-centric companies producing predictable service outcomes....but what if they really were heroes...

Email vs. Live Chat Support
Customer ServiceEmail vs. Live Chat Support

One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.

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Editor's Picks

11 Best Help Desk Software for 2022
Customer Service11 Best Help Desk Software for 2022

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

The Supportive: A Series for Service Professionals
Customer ServiceThe Supportive: A Series for Service Professionals

Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.

The 13 Best Customer Service Software Platforms for 2022
Customer ServiceThe 13 Best Customer Service Software Platforms for 2022

If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.

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