Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
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Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Customer Service7 Predictions for Customer Service and Support in 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Editor's Picks
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Customer ServiceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
Customer ServiceThe 13 Best Customer Service Software Platforms for 2022
If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.
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