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customer service11 Key Customer Service Metrics + 4 Real Example Reports
Discover 11 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.
customer serviceMeasuring Customer Service Success More Broadly
Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.
customer service9 Guiding Principles for Doing Startup Customer Service Well
Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.
customer serviceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
customer serviceWhy You Don’t Need an AI Support Chatbot
While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.
customer serviceGPT-3 and AI in Customer Support
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
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customer serviceBuyer's Guide to Choosing the Right Customer Support Tool
Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in.
customer serviceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
customer serviceThe Ultimate Guide to Small Business Customer Service
Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.
customer serviceThe 13 Best Customer Service Software Platforms for 2022
If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.
customer serviceThe Taming of the Queue: 14 Support Queue Management Tips
Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceCustomer Service Training: 21+ Tips, Activities, and Courses
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.
customer serviceHow to Implement Live Chat With a Small Support Team
Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
customer service18 Knowledge Base Examples That Get It Right
These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.