Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Gorgias Pricing Explained: Features, Plans, and Alternatives
Customer ServiceGorgias Pricing Explained: Features, Plans, and Alternatives

Need to know how Gorgias pricing really works? Read our breakdown of Gorgias pricing, features, and the best help desk alternatives for Shopify users.

The 7 Best CRM Platforms Compared (2023)
Customer ServiceThe 7 Best CRM Platforms Compared (2023)

There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.

First Impressions Are Fast Impressions
Customer ServiceFirst Impressions Are Fast Impressions

Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.

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The Supportive

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First Impressions Are Fast Impressions
Customer ServiceFirst Impressions Are Fast Impressions

Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.

Going off Script
Customer ServiceGoing off Script

In call centers and big businesses all around the world, customer service staff are given strict scripts to follow. There is some validity to this approach, but there is a better way to achieve the same goals.

Artificial Integrity:  Trust, AI, and Customer Service
Customer ServiceArtificial Integrity: Trust, AI, and Customer Service

Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms.

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Tips & Templates

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17 Great Customer Service Examples to Inspire You
Customer Service17 Great Customer Service Examples to Inspire You

Customer service is one of the touchpoints that can make or break your business. In this article, we’ve compiled examples of brands whose customer service transcended the ordinary and we’ll look at what you can learn from them to elevate your own level of support.

5 Ways to Develop an Effective Customer Service Management Strategy
Customer Service5 Ways to Develop an Effective Customer Service Management Strategy

Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business.

The 18 Best Contact Us Page Examples + Best Practices
Customer ServiceThe 18 Best Contact Us Page Examples + Best Practices

A well-designed contact page helps visitors get in touch with you and reflects your brand's commitment to customer service. Here we explore the best contact us page examples along with best practices for creating an engaging and effective contact page for your website.

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Editor's Picks

The 12 Best Help Desk Software for 2023 - Buyer's Guide
Customer ServiceThe 12 Best Help Desk Software for 2023 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 12 help desk software options will help you get things under control.

The Supportive: A Series for Service Professionals
Customer ServiceThe Supportive: A Series for Service Professionals

Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.

The 15 Best Customer Service Software Platforms for 2023
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023

If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.

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