Most Recent PostsView All Posts
customer service9 Actionable Knowledge Base Metrics to Start Tracking Today
Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.
customer serviceWhy Customers Ask Vague Questions (and What To Do About It)
It’s frustrating when customers don’t give you the details you need in order to help them, but they aren’t being lazy. Here’s how to understand and address the root cause of vague questions.
customer serviceThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.
customer serviceWhy You Don’t Need an AI Support Chatbot
While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.
customer serviceGPT-3 and AI in Customer Support
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
customer serviceCustomer Service Trends Not to Care About in 2021
The biggest customer service trends in 2021 won't be a surprising new technology or a huge growth in adoption of some long-predicted tool like AI.
Subscribe to the Customer Service blog
Join 251,101 readers who are obsessed with building a customer-centric company.
customer serviceThe 9 Best Customer Service Software Platforms for 2022
If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceTips for Finding Your Perfect Customer Service Career Path
Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.
customer service21 Key Customer Service Skills (and How to Develop Them)
Learn what customer service is and why it's important, plus discover the 21 customer service skills every support professional needs to thrive.
customer serviceCustomer Support: Definition, Importance, and 8 Essential Tips
Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 essential tips for delivering great customer support.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
customer service12 Key Customer Service Metrics + 4 Real Example Reports
Discover 12 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.
customer serviceLive Chat Support 101: Definition, Benefits, and Best Practices
Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.
customer service10 Response Templates for Tricky Customer Service Emails
customer serviceKnowledge Base 101: Definition, Benefits, Examples, and Tips
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
customer serviceHow to Write Support Emails Your Customers Will Love
Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love.
customer service47 Pro Tips on How to Talk to Customers
Have more successful conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.