Customer Service

customer serviceHow to Deliver Great SaaS Support (Founder’s Edition)

customer serviceHoliday Customer Service: 6 Tips for Scaling Support Spikes

customer serviceQuick Start Guide to Creating a Knowledge Base in 6 Steps

customer service10 Live Chat Examples for the Entire Customer Journey

customer service5 Ways to Automate Support Without Degrading Service

customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow

customer serviceHow to Get Started Delivering Proactive Customer Service

customer serviceSuccessfully Implementing Live Chat on a Small Support Team

customer serviceHow to Set Customer Service Goals (+ 7 Example Goals)

customer service4 Ways to Meaningfully Measure Customer Satisfaction

customer serviceWriting an Effective Apology Letter to Customers [+ 5 Examples]

customer serviceCustomer Service Experience: Definition, Tips, & Examples

customer service6 Essential Tips for Successful Social Media Customer Service

Introducing Against the Grain: A New Series Highlighting Values-Driven Businesses

growthIntroducing Against the Grain: A New Series Highlighting Values-Driven Businesses

customer service8 Companies with Exceptional Customer Service + Helpful Tips

customer service7 Tips for Becoming a SaaS Support Professional

customer serviceHow to Create an Inspiring Customer Service Philosophy

customer serviceStep-By-Step Guide: How to Handle Customer Complaints

customer service5 Practical Ways to Automate Ecommerce Customer Service

customer service8 Cringeworthy Examples and Stories of Bad Customer Service

customer serviceGuide to Customer Relations: Definition, Benefits, and Tips

customer service71 Motivational and Inspirational Customer Service Quotes

customer service10 Ways to Deliver Consistently Great Customer Service

customer service7 Retention Marketing Strategies for Ecommerce Merchants

customer serviceTime To Resolution: What It Is, Why It Matters, and How to Reduce It

customer serviceAn Overview of NPS for Customer Service Teams

customer serviceEmail Response Times: Benchmarks and Tips for Support

customer service12 Customer Service Phrases to Use, and 8 You Should Avoid

customer serviceThe 6 Best Remote Collaboration Tools for Customer Service Teams

customer serviceCOVID-19's Impact on Customer Service Volumes

customer serviceKPIs and Business Practices in the Time of Coronavirus

customer serviceStep-By-Step Guide: Measuring Customer Service ROI

customer service9 Knowledge Base Tips for a Better Customer Experience

customer serviceCustomer Satisfaction Surveys: A Comprehensive Guide

customer service7 Best Practices for Effective Ecommerce Customer Service

customer service10 Knowledge Base Examples That Get It Right

customer serviceCrisis Communication Tips for Customer Service Teams

customer serviceCreating Knowledge Base Videos: Tips, Tools, and Examples

customer serviceHelp Scout: A Shared Inbox Designed for Customer Service

customer service12 Step Guide to Choosing the Best Help Desk Software

customer serviceWill AI-Powered Customer Service Replace Your Job?

customer service21 Key Live Chat Statistics for Customer Service Teams

customer service6 Important Live Chat Tips for Email Support Pros

customer service8 Live Chat Best Practices and Common Mistakes

customer service5 Reasons Why Every Ecommerce Store Needs Live Chat

customer serviceThe 9 Big Benefits of Live Chat for Customer Service Teams

customer serviceCommunicating With Customers During a System Outage

customer serviceThe 5 Big Benefits of Team Email Management Software

customer serviceWriting the Perfect Customer Thank-You Note [+ Examples]

customer serviceGo-To Scripts for Handling 12 Tricky Customer Service Scenarios

customer service23 Customer Service Interview Questions (+ Interview Tips)

customer service8 Best Practices for Writing Effective Knowledge Base Articles

customer serviceWhat is a Support Ticket and Why We Don’t Use That Term

customer serviceCustomer Feedback: Why It’s Important + 7 Ways to Collect It

customer serviceInside Help Scout: How We Implement Whole Company Support

customer service7 Shared Mailbox Best Practices You Can Put Into Action

customer service8 Must-Have Email Management Software Features

Terrifying Tales of Spooky Support

customer serviceTerrifying Tales of Spooky Support

customer serviceHow to Handle Customer Support During Company-Wide Events

customer serviceShould I Let My Staff Complain About Customers?

customer service7 Tips for Choosing the Best Email Management System

customer serviceHow Beacon Helps You Deliver Great Customer Service

customer serviceInside Help Scout: How We Triage Our Support Queue

customer serviceThe HIPAA-Compliant Help Desk Software You Can Trust

Keep Customers In the Flow With Messages

customer serviceKeep Customers In the Flow With Messages

customer service9 Principles For Starting a Successful Side Hustle

customer serviceDoes Your E-Commerce Business Need a Help Desk?

customer serviceRolling Out Weekend Support

customer serviceThe 3-Part Approach to Creating Customer Loyalty

customer service5 Boring Customer Service Stories

customer serviceHumanize Your Support With Data

customer serviceA Playbook for Difficult Customer Support Scenarios

customer serviceThe 5 Biggest Mistakes in Small Business Customer Service

customer serviceHow to Turn Off a Support Channel Gracefully

customer serviceWhy Analytical Reading Is a Must-Have Skill

customer serviceThe Skills You Need for a Support-Driven Growth Role

customer service10 Essential Features of Help Desk Software

customer serviceGrowing Brands By Empowering Communities

customer serviceCommunicating Support Successes to the Wider Company

customer serviceIs Free Help Desk Software Right For You?

customer serviceHow To Write a Good Internal Note

customer service5 Reasons Why Investing in Software for Help Desk Increases Your ROI for Customer Support

customer serviceSupport Teams and Technical Writers: A Powerful Partnership

customer service3 Strategies for Scaling Up to 24-Hour Customer Service

customer serviceHow Email Management Software Improves Customer Support

customer serviceCustomer Support Operations: Description, Responsibilities, & Skills

customer serviceThe Art of Troubleshooting for Customer Support Professionals

customer serviceWhat Is Contextual Support, and Why Is It Critical to Live Chat?

customer serviceDeliver Consistently High-Quality Service With Peer Feedback

customer serviceHelp Your New Hires Rock: 30/60/90-Day Reviews for Support

customer serviceGetting Started with Support-Driven Growth

customer serviceWhat to Call Your Customer Service and Support Teams

customer serviceThe Living Customer Service Queue

customer serviceHow to Fire a Customer (The Right Way) in 5 Steps

customer serviceInteraction Reviews: Quality Assurance for Support Teams

customer serviceHow to Hire for Chat and Email Writing Skills

customer serviceThe Right Way to Consolidate Your Customer Support Tools

customer serviceWhat’s the Difference Between Customer Service and Customer Experience?

customer serviceCustomer Service vs. Customer Support: Explained

customer serviceWhat’s the Difference Between Customer Support and Customer Success?

customer serviceHow to Deal With Cheap Customers

customer serviceAI, Curiosity, and the Future of Human Customer Service

customer serviceHow to Deal with Difficult Customers

customer serviceA Customer Support Leader’s Guide to One-on-Ones

customer serviceHow Cards Against Humanity Maintains Personality While Scaling Support

customer serviceHow to Rebuild Customer Loyalty After a Data Security Breach

customer service4 Ways to Boost Customer Service Employee Engagement

customer serviceMigrating a Customer Query Between Support Channels

customer service4 Ways to Determine What Your Customer Really Needs

customer service7 Ways to Improve your Online Customer Service

customer serviceHow to Create Reports That Drive Results

customer serviceWriting Support Emails: A Style Guide

customer serviceTurn Support Hunches into Usable Data for Product Teams

customer serviceInbox Zero: The Fast, Empathetic Way to Get Your Team There

customer service9 Tips for Delivering Time-Sensitive Customer Service Fast

customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy

customer serviceHow Mailchimp Bridges the Gap Between Support and Product

customer serviceThe Future of Self-Service

customer serviceUsing Customer Self-Service to Deliver Better Support

5 Ways Your Small Business Can Impress First-Time Customers

customer service5 Ways Your Small Business Can Impress First-Time Customers

3 Ways to Help Your Team Create a Better Self-Service Experience

customer service3 Ways to Help Your Team Create a Better Self-Service Experience

Customer Service + Marketing = Improved Customer Experience

customer serviceCustomer Service + Marketing = Improved Customer Experience

Create Reports That Drive Real Business Results

customer serviceCreate Reports That Drive Real Business Results

Why Basecamp’s Support Team Tags With Intent

customer serviceWhy Basecamp’s Support Team Tags With Intent

customer serviceHow to Snag (and Succeed at) a Remote Customer Service Job

customer serviceThrive Through Busy Times by Studying Your Support History

customer serviceWhy Support Teams Must Stake a Claim to Revenue

customer service6 Steps to Creating a Customer-Centric Culture

customer serviceHow Campaign Monitor Redesigned Their Knowledge Base

customer serviceRevamp Your Knowledge Base Architecture

customer service8 Tips for How to Approach Cross-Cultural Customer Support

customer service6 Ways to Get More Mileage out of Your Help Content

customer serviceThe Right (and Wrong) Way to Outsource Customer Support

8 Best Practices for Designing a Helpful Contact Page

customer service8 Best Practices for Designing a Helpful Contact Page

customer serviceEmpower Your Customers With Self-Service, Chat and Help Desk Support

Design Your Knowledge Base Like A Product

customer serviceDesign Your Knowledge Base Like A Product

customer service3 Simple Automations That Free Your Support Team From Tedious Tasks

Why Your Customer Service Sucks

customer serviceWhy Your Customer Service Sucks

customer serviceHow Building a Community Can Supercharge Your Customer Service

growthWhat I Learned About Customer Service While Working at A Bookstore

customer service5 Habits to Rethink When You Become a Support Manager

customer serviceHow Customer Support Teams Can Maximize Seasonal Downtime

customer service10 Ways to Make Customer Happiness Part of Your Business Model

customer serviceTake It or Leave It: What Help Desk Data Should You Migrate?

customer service200,000 Customer Conversations Later: What I Wish I’d Known From Day One

customer serviceHow to Organize With Tags

customer serviceThe Future of Customer Service: 10 Trends to Watch

customer service3 Ways to Empower Your Customers Using Self-Service, Chat, and Help Desk Support

customer serviceHow to Eliminate High-Effort Customer Experiences

customer serviceHow to Master Difficult Customer Service Conversations

customer serviceHow to Write the Perfect Customer Service Resume

customer serviceWhat My Mechanic Taught Me About Customer Service

customer service9 Customer Champions Who Received Great Customer Service

customer serviceTaking the Right Tone With Customers

customer serviceScaling Customer Service on a Growing Team

customer serviceHow 3 Nonprofits Approach Customer Service

customer service5 People You Need On Your Customer Support Team

customer serviceHow to Become a Data-Driven Support Pro

customer serviceThe 29 Best Customer Service Tools and Resources

customer serviceHow to Build and Optimize Your Customer Support Funnel

customer service9-Step Guide to Switching Help Desks

customer serviceTalking Customer Success with Ryan Engley

customer serviceOptimizing Your Help Desk Setup

customer service3 Reasons You’re Providing Poor Customer Service

customer serviceWhat’s Your Support Stack?

customer service4 Ways to Find Meaningful Opportunities in Customer Support

customer serviceImproving Employee Retention in Customer Support

customer serviceSupport Teams Should Have a Seat at the ‘Adult' Table

customer service9 Tips to Improve Your Customer Support Game

customer serviceCreate Value With the Support Data You Already Have

customer serviceSupport, Sales, and Marketing Need to Work in Harmony

customer serviceMeasuring Customer Satisfaction Shouldn’t Be Complicated

customer serviceSupporting Customers in a Foreign Language

customer serviceCustomer Perception Can Make or Break Your Support

customer serviceThese 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face

customer service7 Ways to Show Customers You Care

customer service7 Times Excellent Customer Service Was Delivered Over Email

customer service16 Customer Service Tips to Never Forget

customer serviceBoost Customer Happiness with Exclamations and Emoticons

customer serviceThe 27 Best Customer Service Books

customer serviceHow We Transitioned to 24-Hour Support

customer serviceTrack Requests to Keep Customers Coming Back

customer serviceSolving Problems Outside Your Domain

customer service5 Big Lessons Support Managers Wish They’d Learned Sooner

customer service7 Tips on How to Say No to Customers

customer service7 Smart Ideas for Managing the Customer Support Queue

customer serviceGiving Great GIFs for Better Support

customer serviceWhy All Hands Support Didn’t Work for Our Company

customer serviceThe Moment Travis CI Realized It Was Ready for a Dedicated Support Team

customer serviceSupport, Marketing, Community, and PR—They’re All the Same Thing

customer serviceCustomer Support People Need Care, Too

customer service9 Insights on Improving Customer Success

customer serviceAvoiding the Silo of Team Communication

customer serviceHow to Be a Good Customer

customer serviceBetter Feedback Starts with the Right State of Mind

customer serviceHow Tuft and Needle Invests in What Can't Be Bought

customer serviceHow Communication Determines A Project’s Success

customer serviceHow Built a Whole Company Support Culture

customer serviceWhy The Queue is a Treasure Trove of Customer Insight

customer serviceHiring Your Picture Perfect Support Team

customer serviceFrom Essays to Emails: Lessons Learned from Doing Support

customer serviceWhy Support Stories Spread Like Wildfire

customer serviceThe Customer Always Remembers

customer serviceUsing Data to Build a Happy, High-Performance Support Team

customer serviceHow to Get Useful Feedback from Your Clients

customer serviceHow to Recover After a Long Day of Support

customer serviceHow Ritz-Carlton’s Support Lexicon Created Unity through Clarity

customer serviceHow Better Customer Service Attracts and Retains Better Clients

customer serviceTone and Language Are Building Blocks to Customer Expectations

customer serviceHow the American Red Cross Redesigned the Experience of Donating Blood

customer serviceHow Backcountry Creates an Exceptional Customer Experience

customer serviceThe Frugal Wow: How Small Gestures Create Lasting Loyalty

customer serviceHow to Write a Magnetic Job Description for Customer Support

customer serviceThe Personality that Succeeds in Customer Support

customer serviceDon’t Let Tone Ruin Your Support Interactions

customer serviceThe Customer Is Mostly Wrong

customer serviceHow Disney Creates Magical Experiences (and a 70% Return Rate)

customer serviceWhy Chipotle’s Customer Experience is Trouncing the Competition

customer serviceSpare Me Your Platitudes; Customers Are Tired of Insincere Support

customer serviceCustomer Support is More Than Saying I'm Sorry

customer serviceGiving Little Unexpected Extras

customer serviceSupport Teams: Stop Being Distracted by Faster Response Times

customer serviceHarsh Truths That Will Make You a Better Support Rep

customer serviceGiving Your Customers a Peek Behind the Curtain

customer serviceUsing the Customer Service Tone

customer serviceHow to Build a Brand that Wins Over Customers’ Hearts and Wallets

customer serviceThe Right (and Wrong) Way to Handle a Company Crisis

customer serviceOkay Support is not Okay at WPMU DEV

customer serviceStop Being a Customer Support Dictator

customer service5 Memorable Holiday Customer Service Stories

customer service5 Things Your Customers Can Do Better than You

customer serviceCustomers We Love: Meet Buffer

customer serviceHow Restaurant Servers Increased Tips by 23 Percent (Without Changing Service)

customer serviceHow To Tell a Customer No

customer serviceThe Importance of B2B Customer Service