Customer Service

How to Choose the Best Email Management System

How to Choose the Best Email Management System

The HIPAA-Compliant Help Desk Software You Can Trust

The HIPAA-Compliant Help Desk Software You Can Trust

Five E-Commerce Customer Service Strategies to Supercharge Your Brand’s Growth

Five E-Commerce Customer Service Strategies to Supercharge Your Brand’s Growth

Create a Winning Customer-Centric Marketing Strategy

Create a Winning Customer-Centric Marketing Strategy

Elevate Your Team With an Inspiring Customer Service Philosophy

Elevate Your Team With an Inspiring Customer Service Philosophy

Why Customer Relations Are Vital to Your Business

Why Customer Relations Are Vital to Your Business

10 Ways to Deliver Good Customer Service

10 Ways to Deliver Good Customer Service

Growing Brands By Empowering Communities

Growing Brands By Empowering Communities

16 Customer Service Skills that Every Employee Needs

16 Customer Service Skills that Every Employee Needs

Is Free Help Desk Software Right For You?

Is Free Help Desk Software Right For You?

How Email Management Software Improves Customer Support

How Email Management Software Improves Customer Support

What Is Support-Driven Growth?

What Is Support-Driven Growth?

How to Fire a Customer

How to Fire a Customer

What’s the Difference Between Customer Support and Customer Success?

What’s the Difference Between Customer Support and Customer Success?

What’s the Difference Between Customer Service and Customer Support?

What’s the Difference Between Customer Service and Customer Support?

What’s the Difference Between Customer Service and Customer Experience?

What’s the Difference Between Customer Service and Customer Experience?

How to Deal With ’Tightwad’ Customers

How to Deal With ’Tightwad’ Customers

How to Deal with Difficult Customers

How to Deal with Difficult Customers

How to Rebuild Customer Loyalty After a Data Security Breach

How to Rebuild Customer Loyalty After a Data Security Breach

8 Ways to Improve Your Company’s Customer Experience Strategy

8 Ways to Improve Your Company’s Customer Experience Strategy

4 Ways to Keep Ambitious Support Team Members Engaged

4 Ways to Keep Ambitious Support Team Members Engaged

22 Customer Retention Strategies that Work

22 Customer Retention Strategies that Work

7 Ways to Improve your Online Customer Service

7 Ways to Improve your Online Customer Service

Writing Support Emails: A Style Guide

Writing Support Emails: A Style Guide

Inbox Zero: The Fast, Empathetic Way to Get Your Team There

Inbox Zero: The Fast, Empathetic Way to Get Your Team There

10 Essential Tactics for Creating Valuable Customer Surveys

10 Essential Tactics for Creating Valuable Customer Surveys

9 Tips for Delivering Time-Sensitive Customer Service Fast

9 Tips for Delivering Time-Sensitive Customer Service Fast

Customer Loyalty Programs That Stick [Research]

Customer Loyalty Programs That Stick [Research]

12 Phrases to Improve Every Support Interaction

12 Phrases to Improve Every Support Interaction

9 Experiential Marketing Examples: How to Attract Customers with Interactive Experiences

9 Experiential Marketing Examples: How to Attract Customers with Interactive Experiences

The Good and the Bad of Shared Inboxes for Teams

The Good and the Bad of Shared Inboxes for Teams

Why Shared Email Fails for Customer Support

Why Shared Email Fails for Customer Support

The 8 Best Ways to Collect Customer Feedback

The 8 Best Ways to Collect Customer Feedback

How to Tell It’s Time to Ditch Your Shared Email Inbox

How to Tell It’s Time to Ditch Your Shared Email Inbox

The Best Customer Support, Service, Success, and Experience Conferences for 2018

The Best Customer Support, Service, Success, and Experience Conferences for 2018

15 Keys to Understanding Live Chat Software

15 Keys to Understanding Live Chat Software

5 Ways Your Small Business Can Impress First-Time Customers

5 Ways Your Small Business Can Impress First-Time Customers

Customer Service + Marketing=Improved Customer Experience

Customer Service + Marketing = Improved Customer Experience

How to Snag — and Succeed at — a Remote Customer Service Job

How to Snag — and Succeed at — a Remote Customer Service Job

Delivering Amazing Customer Service While Drinking Through a Fire Hose

Delivering Amazing Customer Service While Drinking Through a Fire Hose

3 Simple Automations That Free Your Support Team From Tedious Tasks

3 Simple Automations That Free Your Support Team From Tedious Tasks

How Building a Community Can Supercharge Your Customer Service

How Building a Community Can Supercharge Your Customer Service

What I Learned About Customer Service While Working at A Bookstore

What I Learned About Customer Service While Working at A Bookstore

Customer Happiness Shouldn’t Be a Novelty

Customer Happiness Shouldn’t Be a Novelty

How Our Remote Support Team Collaborates

How Our Remote Support Team Collaborates

Phone Support: Call it a Comeback

Phone Support: Call it a Comeback

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

Avoid Burnout by Evaluating New Opportunities

Avoid Burnout by Evaluating New Opportunities

9 Customer Champions Who Received Great Customer Service

9 Customer Champions Who Received Great Customer Service

How to Write a Killer Customer Thank-You Note

How to Write a Killer Customer Thank-You Note

Giving Thanks to Customer Champions Everywhere

Giving Thanks to Customer Champions Everywhere

23 Interview Questions You Should Ask Every Customer Service Candidate

23 Interview Questions You Should Ask Every Customer Service Candidate

What Bad Customer Service Costs Your Business

What Bad Customer Service Costs Your Business

Humans of Support: Stories from the Other Side of the Screen

Humans of Support: Stories from the Other Side of the Screen

How to Make the Most of Your Customer Testimonials

How to Make the Most of Your Customer Testimonials

How to Handle Negativity in Customer Support

How to Handle Negativity in Customer Support

Support Teams Should Have a Seat at the ‘Adult Table

Support Teams Should Have a Seat at the ‘Adult' Table

The Business Case for Building Real Relationships with Customers

The Business Case for Building Real Relationships with Customers

Let Support Be the Voice for Your Customers

Let Support Be the Voice for Your Customers

Have the 4Ps of Marketing Become Outdated?

Have the 4P's of Marketing Become Outdated?

Measuring Customer Satisfaction Shouldn’t Be Complicated

Measuring Customer Satisfaction Shouldn’t Be Complicated

How to Handle 8 Challenging Customer Service Scenarios

How to Handle 8 Challenging Customer Service Scenarios

Customer Perception Can Make or Break Your Support

Customer Perception Can Make or Break Your Support

These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face

These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face

Boost Customer Happiness with Exclamations and Emoticons

Boost Customer Happiness with Exclamations and Emoticons

Why Real Brand Loyalty Starts with Shared Values

Why Real Brand Loyalty Starts with Shared Values

How We Transitioned to 24-Hour Support

How We Transitioned to 24-Hour Support

How the Worlds Best Companies Focus on Their Customers

How the World's Best Companies Focus on Their Customers

Onboarding is Your Company’s First Impression

Onboarding is Your Company’s First Impression

Why All Hands Support Didn’t Work for Our Company

Why All Hands Support Didn’t Work for Our Company

Support, Marketing, Community, and PR—They’re All the Same Thing

Support, Marketing, Community, and PR—They’re All the Same Thing

9 Insights on Improving Customer Success

9 Insights on Improving Customer Success

Avoiding the Silo of Team Communication

Avoiding the Silo of Team Communication

How to Be a Good Customer

How to Be a Good Customer

Better Feedback Starts with the Right State of Mind

Better Feedback Starts with the Right State of Mind

15 Resources For Mastering Email Support

15 Resources For Mastering Email Support

How Communication Determines A Project’s Success

How Communication Determines A Project’s Success

The Three Hats Worn by Great Support Teams

The Three Hats Worn by Great Support Teams

Why The Queue is a Treasure Trove of Customer Insight

Why The Queue is a Treasure Trove of Customer Insight

From Essays to Emails: Lessons Learned from Doing Support

From Essays to Emails: Lessons Learned from Doing Support

Why Support Stories Spread Like Wildfire

Why Support Stories Spread Like Wildfire

The Customer Always Remembers

The Customer Always Remembers

For Support, Intuition is Indispensable

For Support, Intuition is Indispensable

Using Data to Build a Happy, High-Performance Support Team

Using Data to Build a Happy, High-Performance Support Team

How to Get Useful Feedback from Your Clients

How to Get Useful Feedback from Your Clients

How Ritz Carlton’s Support Lexicon Created Unity through Clarity

How Ritz Carlton’s Support Lexicon Created Unity through Clarity

Customer Support is More Than High Scores

Customer Support is More Than High Scores

How Better Customer Service Attracts and Retains Better Clients

How Better Customer Service Attracts and Retains Better Clients

Tone and Language Are Building Blocks to Customer Expectations

Tone and Language Are Building Blocks to Customer Expectations

How the American Red Cross Redesigned the Experience of Donating Blood

How the American Red Cross Redesigned the Experience of Donating Blood

How Backcountry Creates an Exceptional Customer Experience

How Backcountry Creates an Exceptional Customer Experience

The Frugal Wow: How Small Gestures Create Lasting Loyalty

The Frugal Wow: How Small Gestures Create Lasting Loyalty

The Customer Is Mostly Wrong

The Customer Is Mostly Wrong

How Disney Creates Magical Experiences (and a 70% Return Rate)

How Disney Creates Magical Experiences (and a 70% Return Rate)

Should You Appeal to Brand Advocates Who Dont Buy?

Should You Appeal to Brand Advocates Who Don't Buy?

Why Chipotle’s Customer Experience is Trouncing the Competition

Why Chipotle’s Customer Experience is Trouncing the Competition

Telltale Signs of a Lackluster Support Strategy

Telltale Signs of a Lackluster Support Strategy

Spare Me Your Platitudes — Customers Are Tired of Insincere Support

Spare Me Your Platitudes — Customers Are Tired of Insincere Support

Customer Support is More Than Saying Im Sorry

Customer Support is More Than Saying I'm Sorry

Giving Little Unexpected Extras

Giving Little Unexpected Extras

Support Teams: Stop Being Distracted by Faster Response Times

Support Teams: Stop Being Distracted by Faster Response Times

Giving Your Customers a Peek Behind the Curtain

Giving Your Customers a Peek Behind the Curtain

How to Build a Brand that Wins Over Customers’ Hearts and Wallets

How to Build a Brand that Wins Over Customers’ Hearts and Wallets

Lessons in Customer Experience from a World-Class Hospitality Consultant

Lessons in Customer Experience from a World-Class Hospitality Consultant

How to Stand Out When Youre Drowning in a Sea of Competition

How to Stand Out When You're Drowning in a Sea of Competition

Gamification & Customer Loyalty: The Good, The Bad, and The Ugly

Gamification & Customer Loyalty: The Good, The Bad, and The Ugly

Customer Profiles: A Smarter Way to Reach Your Customers

Customer Profiles: A Smarter Way to Reach Your Customers

Okay Support is not Okay at WPMU DEV

'Okay' Support is not Okay at WPMU DEV

Interview with Gary Vaynerchuk: Customer Service as an Offense

Interview with Gary Vaynerchuk: Customer Service as an Offense

Why Steve Jobs Didnt Listen to His Customers

Why Steve Jobs Didn't Listen to His Customers

How to Figure Out What Keeps Your Customers Up at Night

How to Figure Out What Keeps Your Customers Up at Night

Stop Being a Customer Support Dictator

Stop Being a Customer Support Dictator

How to Take Charge of Your Churn Rate

How to Take Charge of Your Churn Rate

5 Memorable Holiday Customer Service Stories

5 Memorable Holiday Customer Service Stories

Empowering Employees (Without Losing Your Shirt)

Empowering Employees (Without Losing Your Shirt)

How We Improved Response Time by 340%

How We Improved Response Time by 340%

The 3 Words Your Customers Love Most

The 3 Words Your Customers Love Most

The Science of Personalization: How to Engineer Happy Customers

The Science of Personalization: How to Engineer Happy Customers

7 Crucial Lessons from an Embarrassing Customer Service Trainwreck

7 Crucial Lessons from an Embarrassing Customer Service Trainwreck

The #1 Thing That Creates Loyal Customers

The #1 Thing That Creates Loyal Customers

Three Elements of Transcendent Customer Support

Three Elements of Transcendent Customer Support

5 Things Your Customers Can Do Better than You

5 Things Your Customers Can Do Better than You

Customers We Love: Meet Buffer

Customers We Love: Meet Buffer

The Psychology of Personalization: How Restaurant Servers Increased Tips by 23 Percent (Without Changing Service)

The Psychology of Personalization: How Restaurant Servers Increased Tips by 23 Percent (Without Changing Service)

Customer Service, Reinvented!

Customer Service, Reinvented!

Customers We Love: Meet Oceans HQ

Customers We Love: Meet Oceans HQ

The Chick-fil-A Difference: Why Customer Lingo Matters

The Chick-fil-A Difference: Why Customer Lingo Matters

Customers We Love: Meet EverTrue

Customers We Love: Meet EverTrue

Southwests History of Great Service Outshines a Slip-Up

Southwest's History of Great Service Outshines a Slip-Up

Putting the Help in Help Scout

Putting the "Help" in Help Scout

Whats Net Promoter Score and Why Should You Care?

What's Net Promoter Score and Why Should You Care?

Customers We Love: Meet Treehouse

Customers We Love: Meet Treehouse

The Four Main Pillars of Outstanding Customer Service

The Four Main Pillars of Outstanding Customer Service

How To Tell a Customer No

How To Tell a Customer No

Customers We Love: Meet Brook Farm Veterinary Center

Customers We Love: Meet Brook Farm Veterinary Center

The Importance of B2B Customer Service

The Importance of B2B Customer Service

It Pays to be #2

It Pays to be #2