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Customer service insights, organized by theme
Deep dives spanning the customer lifecycle
Live and recorded sessions with industry experts
Why Customer Relations Are Vital to Your Business
10 Ways to Deliver Good Customer Service
Growing Brands By Empowering Communities
16 Customer Service Skills that Every Employee Needs
Is Free Help Desk Software Right For You?
How Email Management Software Improves Customer Support
What Is Support-Driven Growth?
How to Fire a Customer
What’s the Difference Between Customer Support and Customer Success?
What’s the Difference Between Customer Service and Customer Support?
What’s the Difference Between Customer Service and Customer Experience?
How to Deal With ’Tightwad’ Customers
How to Deal with Difficult Customers
How to Rebuild Customer Loyalty After a Data Security Breach
8 Ways to Improve Your Company’s Customer Experience Strategy
4 Ways to Keep Ambitious Support Team Members Engaged
22 Customer Retention Strategies that Work
7 Ways to Improve your Online Customer Service
Writing Support Emails: A Style Guide
The HIPAA-Compliant Help Desk Software You Can Trust
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
10 Essential Tactics for Creating Valuable Customer Surveys
9 Tips for Delivering Time-Sensitive Customer Service Fast
Customer Loyalty Programs That Stick [Research]
12 Phrases to Improve Every Support Interaction
9 Experiential Marketing Examples: How to Attract Customers with Interactive Experiences
The Good and the Bad of Shared Inboxes for Teams
Why Shared Email Fails for Customer Support
The 8 Best Ways to Collect Customer Feedback
How to Tell It’s Time to Ditch Your Shared Email Inbox
The Best Customer Support, Service, Success, and Experience Conferences for 2018
15 Keys to Understanding Live Chat Software
5 Ways Your Small Business Can Impress First-Time Customers
Customer Service + Marketing = Improved Customer Experience
How to Snag — and Succeed at — a Remote Customer Service Job
Delivering Amazing Customer Service While Drinking Through a Fire Hose
3 Simple Automations That Free Your Support Team From Tedious Tasks
How Building a Community Can Supercharge Your Customer Service
What I Learned About Customer Service While Working at A Bookstore
Customer Happiness Shouldn’t Be a Novelty
How Our Remote Support Team Collaborates
Phone Support: Call it a Comeback
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Avoid Burnout by Evaluating New Opportunities
9 Customer Champions Who Received Great Customer Service
How to Write a Killer Customer Thank-You Note
Giving Thanks to Customer Champions Everywhere
23 Interview Questions You Should Ask Every Customer Service Candidate
What Bad Customer Service Costs Your Business
Humans of Support: Stories from the Other Side of the Screen
How to Make the Most of Your Customer Testimonials
How to Handle Negativity in Customer Support
Support Teams Should Have a Seat at the ‘Adult' Table
The Business Case for Building Real Relationships with Customers
Let Support Be the Voice for Your Customers
Have the 4P's of Marketing Become Outdated?
Measuring Customer Satisfaction Shouldn’t Be Complicated
How to Handle 8 Challenging Customer Service Scenarios
Customer Perception Can Make or Break Your Support
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Boost Customer Happiness with Exclamations and Emoticons
Why Real Brand Loyalty Starts with Shared Values
How We Transitioned to 24-Hour Support
How the World's Best Companies Focus on Their Customers
Onboarding is Your Company’s First Impression
Why All Hands Support Didn’t Work for Our Company
Support, Marketing, Community, and PR—They’re All the Same Thing
9 Insights on Improving Customer Success
Avoiding the Silo of Team Communication
How to Be a Good Customer
Better Feedback Starts with the Right State of Mind
15 Resources For Mastering Email Support
How Communication Determines A Project’s Success
The Three Hats Worn by Great Support Teams
Why The Queue is a Treasure Trove of Customer Insight
From Essays to Emails: Lessons Learned from Doing Support
Why Support Stories Spread Like Wildfire
The Customer Always Remembers
For Support, Intuition is Indispensable
Using Data to Build a Happy, High-Performance Support Team
How to Get Useful Feedback from Your Clients
How Ritz Carlton’s Support Lexicon Created Unity through Clarity
Customer Support is More Than High Scores
How Better Customer Service Attracts and Retains Better Clients
Tone and Language Are Building Blocks to Customer Expectations
How the American Red Cross Redesigned the Experience of Donating Blood
How Backcountry Creates an Exceptional Customer Experience
The Frugal Wow: How Small Gestures Create Lasting Loyalty
The Customer Is Mostly Wrong
How Disney Creates Magical Experiences (and a 70% Return Rate)
Should You Appeal to Brand Advocates Who Don't Buy?
Why Chipotle’s Customer Experience is Trouncing the Competition
Telltale Signs of a Lackluster Support Strategy
Spare Me Your Platitudes — Customers Are Tired of Insincere Support
Customer Support is More Than Saying "I'm Sorry"
Giving Little Unexpected Extras
Support Teams: Stop Being Distracted by Faster Response Times
Giving Your Customers a Peek Behind the Curtain
How to Build a Brand that Wins Over Customers’ Hearts and Wallets
Lessons in Customer Experience from a World-Class Hospitality Consultant
How to Stand Out When You're Drowning in a Sea of Competition
Gamification & Customer Loyalty: The Good, The Bad, and The Ugly
Customer Profiles: A Smarter Way to Reach Your Customers
'Okay' Support is not Okay at WPMU DEV
Interview with Gary Vaynerchuk: Customer Service as an Offense
Why Steve Jobs Didn't Listen to His Customers
How to Figure Out What Keeps Your Customers Up at Night
Stop Being a Customer Support Dictator
How to Take Charge of Your Churn Rate
5 Memorable Holiday Customer Service Stories
Empowering Employees (Without Losing Your Shirt)
How We Improved Response Time by 340%
The 3 Words Your Customers Love Most
The Science of Personalization: How to Engineer Happy Customers
7 Crucial Lessons from an Embarrassing Customer Service Trainwreck
The #1 Thing That Creates Loyal Customers
Three Elements of Transcendent Customer Support
5 Things Your Customers Can Do Better than You
Customers We Love: Meet Buffer
The Psychology of Personalization: How Restaurant Servers Increased Tips by 23 Percent (Without Changing Service)
Customer Service, Reinvented!
Customers We Love: Meet Oceans HQ
The Chick-fil-A Difference: Why Customer Lingo Matters
Customers We Love: Meet EverTrue
Southwest's History of Great Service Outshines a Slip-Up
Putting the "Help" in Help Scout
What's Net Promoter Score and Why Should You Care?
Customers We Love: Meet Treehouse
The Four Main Pillars of Outstanding Customer Service
How to Write a Killer Thank-you Note
How To Tell a Customer "No"
Customers We Love: Meet Brook Farm Veterinary Center
The Importance of B2B Customer Service
It Pays to be #2
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![Customer Loyalty Programs That Stick [Research]](/images/blog/2018/feb/customer-loyalty-programs.png "Customer Loyalty Programs That Stick [Research]")
