Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Unlocking the Power of Customer Feedback with Microsurveys
Customer ServiceUnlocking the Power of Customer Feedback with Microsurveys

Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.

8 Customer Success Software Tools to Encourage Growth
Customer Service8 Customer Success Software Tools to Encourage Growth

Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.

How To Optimize Your Support Strategy for Messaging Channels
Customer ServiceHow To Optimize Your Support Strategy for Messaging Channels

It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.

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Editor's Picks

The 11 Best Help Desk Software for 2023 - Buyer's Guide
Customer ServiceThe 11 Best Help Desk Software for 2023 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

The Supportive: A Series for Service Professionals
Customer ServiceThe Supportive: A Series for Service Professionals

Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.

The 15 Best Customer Service Software Platforms for 2023
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023

If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.

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