Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
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Customer ServiceGorgias Pricing Explained: Features, Plans, and Alternatives
Need to know how Gorgias pricing really works? Read our breakdown of Gorgias pricing, features, and the best help desk alternatives for Shopify users.
Customer ServiceThe 7 Best CRM Platforms Compared (2023)
There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.
Customer ServiceFirst Impressions Are Fast Impressions
Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.
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The Supportive
View More PostsCustomer ServiceFirst Impressions Are Fast Impressions
Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.
Customer ServiceGoing off Script
In call centers and big businesses all around the world, customer service staff are given strict scripts to follow. There is some validity to this approach, but there is a better way to achieve the same goals.
Customer ServiceArtificial Integrity: Trust, AI, and Customer Service
Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms.
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Customer Service17 Great Customer Service Examples to Inspire You
Customer service is one of the touchpoints that can make or break your business. In this article, we’ve compiled examples of brands whose customer service transcended the ordinary and we’ll look at what you can learn from them to elevate your own level of support.
Customer Service5 Ways to Develop an Effective Customer Service Management Strategy
Customer service management starts with how your support team interacts with customers, but it’s also a lot more than that. Here are five ways to help develop an effective customer service management strategy for your business.
Customer ServiceThe 18 Best Contact Us Page Examples + Best Practices
A well-designed contact page helps visitors get in touch with you and reflects your brand's commitment to customer service. Here we explore the best contact us page examples along with best practices for creating an engaging and effective contact page for your website.
Editor's Picks
Customer ServiceThe 12 Best Help Desk Software for 2023 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 12 help desk software options will help you get things under control.
Customer ServiceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023
If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.
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