Inside Help Scout

productHow an Ecommerce Shop Uses Help Scout as the Nexus of Its Operations

productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!


productHelp Scout Product Live

productHow to Manage Changing Team Needs with Advanced Permissions

productThe Non-Coder’s Guide to Using the Help Scout API

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

productHow Help Scout Mitigates Unconscious Bias in Hiring

productDiversity, Equity, and Inclusion at Help Scout

productBlack Lives Matter

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

productA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

productDiversity & Inclusion at Help Scout: 2019 Fall Update

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

productHow Beacon Helps You Deliver Great Customer Service

Keep Customers In the Flow With Messages

productKeep Customers In the Flow With Messages

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Help Scout’s Brand Animation Process

productHelp Scout’s Brand Animation Process

Illustrating the Help Scout Brand

productIllustrating the Help Scout Brand

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

productIntroducing Help Scout for Good

Announcing the Help Scout Brand Handbook

productAnnouncing the Help Scout Brand Handbook

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

productDiversity & Inclusion at Help Scout: Spring 2019

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

productRelease Notes: Channel-Based Reports Are Rolling Out!

productRelease Notes: Beacon Improvements + New Integrations

productMaking (and Breaking) the Help Scout Brand

productBehind the Scenes: The Design of Beacon

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: 2018 Archive

productMaking Content More Inclusive

productThe Magic of One-to-Many Customer Support

productDiversity and Inclusion at Help Scout: 2018 Update

productHow We Approach Employee Compensation at Help Scout

productBeacon 2.0 Preview: The User Interface

productBeacon 2.0 Preview: Introducing Chat

productBeacon 2.0 Preview: What’s New

productSelf-Service is the Next Frontier in Customer Support

productHelp Scout’s 12-Step Remote Hiring Process

productHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

productDiversity and Inclusion at Help Scout

product5 Benefits of Integrating HubSpot + Help Scout

productThe Evolution of the Help Scout Brand

productHow We Use Video to Build Remote Culture

productHow We Replaced Our Weekly All-Hands Meeting with Video

productFront-end Testing for the Lazy Developer with CasperJS