Product

How Beacon Helps You Provide the Best Service to Your Customers

How Beacon Helps You Provide the Best Service to Your Customers

Keep Customers In the Flow With Messages

Keep Customers In the Flow With Messages

Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Release Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

Release Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

Release Notes: In-Page Beacon Links, Mailbox API Upgrades + More

Release Notes: In-Page Beacon Links, Mailbox API Upgrades + More

Release Notes: Private Docs Sites, Mailbox API Updates + More

Release Notes: Private Docs Sites, Mailbox API Updates + More

Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

Release Notes: Channel-Based Reports Are Rolling Out!

Release Notes: Channel-Based Reports Are Rolling Out!

Release Notes: Beacon Improvements + New Integrations

Release Notes: Beacon Improvements + New Integrations

Behind the Scenes: The Design of Beacon

Behind the Scenes: The Design of Beacon

Release Notes: Beacon Modes, Chat Commands, and Lots More

Release Notes: Beacon Modes, Chat Commands, and Lots More

Release Notes: Emojis, PHP Client Update + More

Release Notes: Emojis, PHP Client Update + More

Release Notes: Saved Replies for Chat, Accessibility Improvements + More

Release Notes: Saved Replies for Chat, Accessibility Improvements + More

Release Notes: Chat Notification + Beacon API Updates

Release Notes: Chat Notification + Beacon API Updates

Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

The Magic of One-to-Many Customer Support

The Magic of One-to-Many Customer Support

Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

Beacon is in Beta!

Beacon is in Beta!

Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits

Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits

Release Notes: GDPR, Beacon 2.0, and Notification Updates

Release Notes: GDPR, Beacon 2.0, and Notification Updates

Beacon 2.0 Preview: The User Interface

Beacon 2.0 Preview: The User Interface

Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

Beacon 2.0 Preview: Introducing Chat

Beacon 2.0 Preview: Introducing Chat

How to Create Reports That Drive Results

How to Create Reports That Drive Results

Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0

Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0

How to Determine Your Company’s Multichannel Customer Support Strategy

How to Determine Your Company’s Multichannel Customer Support Strategy

Beacon 2.0 Preview: What’s New

Beacon 2.0 Preview: What’s New

Release Notes: Referral Program, Fivetran Integration, and Lots of Updates

Release Notes: Referral Program, Fivetran Integration, and Lots of Updates

Performing Advanced Analytics on Your Help Scout Data with Fivetran

Performing Advanced Analytics on Your Help Scout Data with Fivetran

The Next Frontier in Customer Support

The Next Frontier in Customer Support

Why We Don’t Call Them ‘Support Tickets’

Why We Don’t Call Them ‘Support Tickets’

Release Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements

Release Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements

Release Notes: iOs Updates, Integrations, and the New Customer Team Roundup

Release Notes: iOs Updates, Integrations, and the New Customer Team Roundup

Release Notes: Introducing Waiting Since, Integration and Mobile Updates, + More

Release Notes: Introducing 'Waiting Since,' Integration and Mobile Updates, + More

How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups

How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups

Release Notes: 2-Factor Authentication, Mobile Updates, + Integration News

Release Notes: 2-Factor Authentication, Mobile Updates, + Integration News

3 Simple Automations That Free Your Support Team From Tedious Tasks

3 Simple Automations That Free Your Support Team From Tedious Tasks

Release Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More

Release Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More

5 Benefits of Integrating HubSpot + Help Scout

5 Benefits of Integrating HubSpot + Help Scout

Release Notes: New HubSpot Integration, SAML single sign-on, + Lots More

Release Notes: New HubSpot Integration, SAML single sign-on, + Lots More

Release Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!

Release Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!

Release Notes: iOS + Android Updates, New Integrations, and Improvements Galore

Release Notes: iOS + Android Updates, New Integrations, and Improvements Galore

Release Notes: The New Jira Integration, Reporting Exports, + Other Updates

Release Notes: The New Jira Integration, Reporting Exports, + Other Updates

Watch Productivity Skyrocket with Jira + Help Scout

Watch Productivity Skyrocket with Jira + Help Scout

Release Notes: Announcing the Android App, Salesforce Integration, and More!

Release Notes: Announcing the Android App, Salesforce Integration, and More!

Salesforce, Meet Help Scout

Salesforce, Meet Help Scout

Release Notes: Doubling Down on Security and Infrastructure

Release Notes: Doubling Down on Security and Infrastructure

Release Notes: Android Coming Soon, @mentions, + Other Exciting Updates!

Release Notes: Android Coming Soon, @mentions, + Other Exciting Updates!

New Feature: @mentions are live in Help Scout

New Feature: @mentions are live in Help Scout

Release Notes: Mobile Improvements, Integrations, + Huzzah Images

Release Notes: Mobile Improvements, Integrations, + Huzzah Images

Release Notes: Better Search, Responsive Design + More Improvements

Release Notes: Better Search, Responsive Design + More Improvements

Release Notes: Brand Updates, Plus Plan Improvements and Mobile News

Release Notes: Brand Updates, Plus Plan Improvements and Mobile News

The Evolution of the Help Scout Brand

The Evolution of the Help Scout Brand

Release Notes: Google oAuth, New Integrations and Other Updates

Release Notes: Google oAuth, New Integrations and Other Updates

Release Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI

Release Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI

Release Notes: Leveling Up Our Notifications, + Other Product Improvements

Release Notes: Leveling Up Our Notifications, + Other Product Improvements

Release Notes: Introducing the Follow Feature, + Other Great Product Updates!

Release Notes: Introducing the 'Follow' Feature, + Other Great Product Updates!

Release Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More

Release Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More

Automating Like a Human

Automating Like a Human

Meet the Newest Member of the Family: Help Scout Plus

Meet the Newest Member of the Family: Help Scout Plus

Release Notes: Announcing the iPhone App, and a Plus Plan Preview

Release Notes: Announcing the iPhone App, and a Plus Plan Preview

Introducing Help Scout for iPhone

Introducing Help Scout for iPhone

Release Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!

Release Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!

Release Notes: Faster Mailboxes, Reporting Views, + Other Improvements

Release Notes: Faster Mailboxes, Reporting Views, + Other Improvements

Release Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More

Release Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More

In-app Mobile Messaging with Smooch

In-app Mobile Messaging with Smooch

Release Notes: Product Updates, New Integrations, + a Sneak Peek!

Release Notes: Product Updates, New Integrations, + a Sneak Peek!

Release Notes: New Workflows Conditions, Integrations + Other Fixes

Release Notes: New Workflows Conditions, Integrations + Other Fixes

Introducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs

Introducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs

Help Scout 2014 Year in Review

Help Scout 2014 Year in Review

Collision Detection Improvements

Collision Detection Improvements

New Reports: Happiness and Docs

New Reports: Happiness and Docs

Help Scout Design Update

Help Scout Design Update

New Help Scout Reports

New Help Scout Reports

Edit and Change Customers Quickly

Edit and Change Customers Quickly

Docs gets an Upgrade

Docs gets an Upgrade

Front-end Testing for the Lazy Developer with CasperJS

Front-end Testing for the Lazy Developer with CasperJS