Inside Help Scout

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Build Better Customer Relationships With New Targeted Messages
productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Build a Globally Remote Team That Really Works
productHow to Build a Globally Remote Team That Really Works

There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.

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Editor's Picks

Help Scout’s Step-By-Step Remote Hiring Process
growthHelp Scout’s Step-By-Step Remote Hiring Process

Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.

Good to Grow: Help Scout Celebrates its 10th Year
productGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!

How Beacon Helps You Deliver Great Customer Service
productHow Beacon Helps You Deliver Great Customer Service

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

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Detailed Guides

Behind The Scenes: How a Help Scout Article Is Made
productBehind The Scenes: How a Help Scout Article Is Made

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.

Help Scout’s Ultimate Guide to Remote Management
productHelp Scout’s Ultimate Guide to Remote Management

A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.

Working Remotely: Tips from 100+ Remote Workers & Leaders
productWorking Remotely: Tips from 100+ Remote Workers & Leaders

Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.

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