productHow to Manage Changing Team Needs with Advanced Permissions

productThe Non-Coder’s Guide to Using the Help Scout API

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

productRelease Notes: Channel-Based Reports Are Rolling Out!

productRelease Notes: Beacon Improvements + New Integrations

productBehind the Scenes: The Design of Beacon

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: 2018 Archive

productThe Magic of One-to-Many Customer Support

productBeacon 2.0 Preview: The User Interface

productBeacon 2.0 Preview: Introducing Chat

productBeacon 2.0 Preview: What’s New

productSelf-Service is the Next Frontier in Customer Support

productHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

product5 Benefits of Integrating HubSpot + Help Scout

productWatch Productivity Skyrocket with Jira + Help Scout