Inside Help Scout
Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.
Most Recent Posts
View All Posts
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon
The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Editor's Picks
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
Subscribe to the Inside Help Scout blog
Join 251,101 readers who are obsessed with building a customer-centric company.
Detailed Guides
Inside Help ScoutBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
Inside Help ScoutHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.
Inside Help ScoutWorking Remotely: Tips from 100+ Remote Workers & Leaders
Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.
