Inside Help Scout
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productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
productCustomer Story: Brain.fm
Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
productBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
productInside Help Scout: How We Triage Our Support Queue
How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.
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productDiversity, Equity, and Inclusion at Help Scout
A journey from 2017 to today: Discover every detail of Help Scout's efforts to build a diverse, equitable, and inclusive team and company.
productHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.
productWorking Remotely: Tips from 100+ Remote Workers & Leaders
Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.