Inside Help Scout
Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.
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Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor
Through an improved article composition experience and key performance enhancements, the new Docs Editor gives teams the ability to confidently create helpful knowledge base articles with ease.
Inside Help ScoutSpikeball is a Help Scout User for Life: Here's Why
Learn why Spikeball switched from Zendesk and hasn't looked back.
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.