Inside Help Scout

Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.

Most Recent Posts

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Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth

How Help Scout's Learn Something stipend supports team members' personal and professional growth.

Create Help Articles With Confidence Using the New Docs Editor
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor

Through an improved article composition experience and key performance enhancements, the new Docs Editor gives teams the ability to confidently create helpful knowledge base articles with ease.

Spikeball is a Help Scout User for Life: Here's Why
Inside Help ScoutSpikeball is a Help Scout User for Life: Here's Why

Learn why Spikeball switched from Zendesk and hasn't looked back.

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Editor's Picks

Help Scout’s Step-By-Step Remote Hiring Process
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process

Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company

Good to Grow: Help Scout Celebrates its 10th Year
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.

How Beacon Helps You Deliver Great Customer Service
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

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