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Culture, learnings, and product updates
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Help Scout tips, best practices, and Q&A
How-to articles about using Help Scout
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Customer service insights, organized by theme
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How Beacon Helps You Provide the Best Service to Your Customers
Keep Customers In the Flow With Messages
Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!
Release Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
Release Notes: In-Page Beacon Links, Mailbox API Upgrades + More
Release Notes: Private Docs Sites, Mailbox API Updates + More
Release Notes: Drag and Drop, Plus More Emoji Support in Beacon
Release Notes: Channel-Based Reports Are Rolling Out!
Release Notes: Beacon Improvements + New Integrations
Behind the Scenes: The Design of Beacon
Release Notes: Beacon Modes, Chat Commands, and Lots More
Release Notes: Emojis, PHP Client Update + More
Release Notes: Saved Replies for Chat, Accessibility Improvements + More
Release Notes: Chat Notification + Beacon API Updates
Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements
What Is Contextual Support, and Why Is It Critical to Live Chat Software?
Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More
The Magic of One-to-Many Customer Support
Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts
Beacon is in Beta!
Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits
Release Notes: GDPR, Beacon 2.0, and Notification Updates
Beacon 2.0 Preview: The User Interface
Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs
Beacon 2.0 Preview: Introducing Chat
How to Create Reports That Drive Results
Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0
How to Determine Your Company’s Multichannel Customer Support Strategy
Beacon 2.0 Preview: What’s New
Release Notes: Referral Program, Fivetran Integration, and Lots of Updates
Performing Advanced Analytics on Your Help Scout Data with Fivetran
The Next Frontier in Customer Support
Why We Don’t Call Them ‘Support Tickets’
Release Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements
Release Notes: iOs Updates, Integrations, and the New Customer Team Roundup
Release Notes: Introducing 'Waiting Since,' Integration and Mobile Updates, + More
How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups
Release Notes: 2-Factor Authentication, Mobile Updates, + Integration News
3 Simple Automations That Free Your Support Team From Tedious Tasks
Release Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More
5 Benefits of Integrating HubSpot + Help Scout
Release Notes: New HubSpot Integration, SAML single sign-on, + Lots More
Release Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!
Release Notes: iOS + Android Updates, New Integrations, and Improvements Galore
Release Notes: The New Jira Integration, Reporting Exports, + Other Updates
Watch Productivity Skyrocket with Jira + Help Scout
Release Notes: Announcing the Android App, Salesforce Integration, and More!
Salesforce, Meet Help Scout
Release Notes: Doubling Down on Security and Infrastructure
Release Notes: Android Coming Soon, @mentions, + Other Exciting Updates!
New Feature: @mentions are live in Help Scout
Release Notes: Mobile Improvements, Integrations, + Huzzah Images
Release Notes: Better Search, Responsive Design + More Improvements
Release Notes: Brand Updates, Plus Plan Improvements and Mobile News
The Evolution of the Help Scout Brand
Release Notes: Google oAuth, New Integrations and Other Updates
Release Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI
Release Notes: Leveling Up Our Notifications, + Other Product Improvements
Release Notes: Introducing the 'Follow' Feature, + Other Great Product Updates!
Release Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More
Automating Like a Human
Meet the Newest Member of the Family: Help Scout Plus
Release Notes: Announcing the iPhone App, and a Plus Plan Preview
Introducing Help Scout for iPhone
Release Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!
Release Notes: Faster Mailboxes, Reporting Views, + Other Improvements
Release Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More
In-app Mobile Messaging with Smooch
Release Notes: Product Updates, New Integrations, + a Sneak Peek!
Release Notes: New Workflows Conditions, Integrations + Other Fixes
Introducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs
Help Scout 2014 Year in Review
Collision Detection Improvements
New Reports: Happiness and Docs
Help Scout Design Update
New Help Scout Reports
Edit and Change Customers Quickly
Docs gets an Upgrade
Front-end Testing for the Lazy Developer with CasperJS
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