Inside Help Scout
productHow an Ecommerce Shop Uses Help Scout as the Nexus of Its Operations
productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!
productHelp Scout Product Live
productHow to Manage Changing Team Needs with Advanced Permissions
productThe Non-Coder’s Guide to Using the Help Scout API
productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!
productHow Help Scout Mitigates Unconscious Bias in Hiring
productDiversity, Equity, and Inclusion at Help Scout
productBlack Lives Matter
productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!
productA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More
productDiversity & Inclusion at Help Scout: 2019 Fall Update
productRelease Notes: Customer Management, More Powerful Messages, and Much More!
productHow Beacon Helps You Deliver Great Customer Service

productKeep Customers In the Flow With Messages
productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

productHelp Scout’s Brand Animation Process

productIllustrating the Help Scout Brand
productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
productIntroducing Help Scout for Good

productAnnouncing the Help Scout Brand Handbook
productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More
productDiversity & Inclusion at Help Scout: Spring 2019
productRelease Notes: Private Docs Sites, Mailbox API Updates + More
productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon
productRelease Notes: Channel-Based Reports Are Rolling Out!
productRelease Notes: Beacon Improvements + New Integrations
productMaking (and Breaking) the Help Scout Brand
productBehind the Scenes: The Design of Beacon
productRelease Notes: Beacon Modes, Chat Commands, and Lots More
productRelease Notes: Emojis, PHP Client Update + More
productRelease Notes: 2018 Archive
productMaking Content More Inclusive
productThe Magic of One-to-Many Customer Support
productDiversity and Inclusion at Help Scout: 2018 Update
productHow We Approach Employee Compensation at Help Scout
productBeacon 2.0 Preview: The User Interface
productBeacon 2.0 Preview: Introducing Chat
productBeacon 2.0 Preview: What’s New
productSelf-Service is the Next Frontier in Customer Support
productHelp Scout’s 12-Step Remote Hiring Process
productHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
productDiversity and Inclusion at Help Scout
product5 Benefits of Integrating HubSpot + Help Scout
productThe Evolution of the Help Scout Brand
productHow We Use Video to Build Remote Culture
productHow We Replaced Our Weekly All-Hands Meeting with Video
productFront-end Testing for the Lazy Developer with CasperJS