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Manage conversations at scale
Instant answers for customers
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Know your VIPs
Real-time data at your fingertips
Make your website more helpful
Connect the tools you already use
Culture, learnings, and product updates
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Help Scout tips, best practices, and Q&A
How-to articles about using
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Customer service insights, organized by theme
Deep dives spanning the customer lifecycle
Live and recorded sessions with industry experts
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Release Notes: Customer Management, More Powerful Messages, and Much More!
Your E-Commerce Site Is Incomplete Without Live Chat
How Beacon Helps You Provide the Best Service to Your Customers
Keep Customers In the Flow With Messages
Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!
Release Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
Release Notes: In-Page Beacon Links, Mailbox API Upgrades + More
Release Notes: Private Docs Sites, Mailbox API Updates + More
Release Notes: Drag and Drop, Plus More Emoji Support in Beacon
Release Notes: Channel-Based Reports Are Rolling Out!
Release Notes: Beacon Improvements + New Integrations
Behind the Scenes: The Design of Beacon
Release Notes: Beacon Modes, Chat Commands, and Lots More
Release Notes: Emojis, PHP Client Update + More
Release Notes: Saved Replies for Chat, Accessibility Improvements + More
Release Notes: Chat Notification + Beacon API Updates
Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements
What Is Contextual Support, and Why Is It Critical to Live Chat Software?
Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More
The Magic of One-to-Many Customer Support
Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts
Beacon is in Beta!
Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits
Release Notes: GDPR, Beacon 2.0, and Notification Updates
Beacon 2.0 Preview: The User Interface
Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs
Beacon 2.0 Preview: Introducing Chat
How to Create Reports That Drive Results
Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0
How to Determine Your Company’s Multichannel Customer Support Strategy
Beacon 2.0 Preview: What’s New
Release Notes: Referral Program, Fivetran Integration, and Lots of Updates
Performing Advanced Analytics on Your Help Scout Data with Fivetran
The Next Frontier in Customer Support
Release Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements
Release Notes: iOs Updates, Integrations, and the New Customer Team Roundup
Release Notes: Introducing 'Waiting Since,' Integration and Mobile Updates, + More
How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups
Release Notes: 2-Factor Authentication, Mobile Updates, + Integration News
3 Simple Automations That Free Your Support Team From Tedious Tasks
Release Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More
5 Benefits of Integrating HubSpot + Help Scout
Release Notes: New HubSpot Integration, SAML single sign-on, + Lots More
Release Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!
Release Notes: iOS + Android Updates, New Integrations, and Improvements Galore
Release Notes: The New Jira Integration, Reporting Exports, + Other Updates
Watch Productivity Skyrocket with Jira + Help Scout
Release Notes: Announcing the Android App, Salesforce Integration, and More!
Salesforce, Meet Help Scout
Release Notes: Doubling Down on Security and Infrastructure
Release Notes: Android Coming Soon, @mentions, + Other Exciting Updates!
New Feature: @mentions are live in Help Scout
Release Notes: Mobile Improvements, Integrations, + Huzzah Images
Release Notes: Better Search, Responsive Design + More Improvements
Release Notes: Brand Updates, Plus Plan Improvements and Mobile News
The Evolution of the Help Scout Brand
Release Notes: Google oAuth, New Integrations and Other Updates
Release Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI
Release Notes: Leveling Up Our Notifications, + Other Product Improvements
Release Notes: Introducing the 'Follow' Feature, + Other Great Product Updates!
Release Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More
Automating Like a Human
Meet the Newest Member of the Family: Help Scout Plus
Release Notes: Announcing the iPhone App, and a Plus Plan Preview
Introducing Help Scout for iPhone
Release Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!
Release Notes: Faster Mailboxes, Reporting Views, + Other Improvements
Release Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More
In-app Mobile Messaging with Smooch
Release Notes: Product Updates, New Integrations, + a Sneak Peek!
Release Notes: New Workflows Conditions, Integrations + Other Fixes
Introducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs
Help Scout 2014 Year in Review
Collision Detection Improvements
New Reports: Happiness and Docs
Help Scout Design Update
New Help Scout Reports
Edit and Change Customers Quickly
Docs gets an Upgrade
Front-end Testing for the Lazy Developer with CasperJS
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