Product
productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More
customer serviceHelp Scout: A Shared Inbox Designed for Customer Service
product21 Key Live Chat Statistics for Customer Service Teams
product5 Reasons Why Every Ecommerce Store Needs Live Chat
productThe 5 Big Benefits of Team Email Management Software
productRelease Notes: Customer Management, More Powerful Messages, and Much More!
productHow Beacon Helps You Provide the Best Service to Your Customers
productKeep Customers In the Flow With Messages
productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!
productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More
productRelease Notes: Private Docs Sites, Mailbox API Updates + More
productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon
productRelease Notes: Channel-Based Reports Are Rolling Out!
productRelease Notes: Beacon Improvements + New Integrations
productBehind the Scenes: The Design of Beacon
productRelease Notes: Beacon Modes, Chat Commands, and Lots More
productRelease Notes: Emojis, PHP Client Update + More
productRelease Notes: Saved Replies for Chat, Accessibility Improvements + More
productRelease Notes: Chat Notification + Beacon API Updates
productRelease Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements
productWhat Is Contextual Support, and Why Is It Critical to Live Chat Software?
productRelease Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More
productThe Magic of One-to-Many Customer Support
productRelease Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts
productBeacon is in Beta!
productRelease Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits
productRelease Notes: GDPR, Beacon 2.0, and Notification Updates
productBeacon 2.0 Preview: The User Interface
productRelease Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs
productBeacon 2.0 Preview: Introducing Chat
productHow to Create Reports That Drive Results
productRelease Notes: Private Collections, Shortcuts, and Mailbox API 2.0
productBeacon 2.0 Preview: What’s New
productHow to Determine Your Company’s Multichannel Customer Support Strategy
productRelease Notes: Referral Program, Fivetran Integration, and Lots of Updates
productPerforming Advanced Analytics on Your Help Scout Data with Fivetran
productThe Next Frontier in Customer Support
productRelease Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements
productRelease Notes: iOs Updates, Integrations, and the New Customer Team Roundup
productRelease Notes: Introducing 'Waiting Since,' Integration and Mobile Updates, + More
productHow E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups
productRelease Notes: 2-Factor Authentication, Mobile Updates, + Integration News
product3 Simple Automations That Free Your Support Team From Tedious Tasks
productRelease Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More
product5 Benefits of Integrating HubSpot + Help Scout
productRelease Notes: New HubSpot Integration, SAML single sign-on, + Lots More
productRelease Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!
productRelease Notes: iOS + Android Updates, New Integrations, and Improvements Galore
productRelease Notes: The New Jira Integration, Reporting Exports, + Other Updates
productWatch Productivity Skyrocket with Jira + Help Scout
productRelease Notes: Announcing the Android App, Salesforce Integration, and More!
productSalesforce, Meet Help Scout
productRelease Notes: Doubling Down on Security and Infrastructure
productRelease Notes: Android Coming Soon, @mentions, + Other Exciting Updates!
productThe Evolution of the Help Scout Brand
productAutomating Like a Human
productMeet the Newest Member of the Family: Help Scout Plus
productNew Feature: @mentions are live in Help Scout
productRelease Notes: Mobile Improvements, Integrations, + Huzzah Images
productRelease Notes: Better Search, Responsive Design + More Improvements
productRelease Notes: Brand Updates, Plus Plan Improvements and Mobile News
productIntroducing Help Scout for iPhone
productRelease Notes: Google oAuth, New Integrations and Other Updates
productRelease Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI
productRelease Notes: Leveling Up Our Notifications, + Other Product Improvements
productRelease Notes: Introducing the 'Follow' Feature, + Other Great Product Updates!
productRelease Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More
productRelease Notes: Announcing the iPhone App, and a Plus Plan Preview
productIn-app Mobile Messaging with Smooch
productRelease Notes: Product Updates, New Integrations, + a Sneak Peek!
productRelease Notes: New Workflows Conditions, Integrations + Other Fixes
productIntroducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs
productRelease Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!
productRelease Notes: Faster Mailboxes, Reporting Views, + Other Improvements
productRelease Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More
productHelp Scout 2014 Year in Review
productCollision Detection Improvements
productNew Reports: Happiness and Docs
productHelp Scout Design Update
productNew Help Scout Reports
productEdit and Change Customers Quickly
productDocs gets an Upgrade
productFront-end Testing for the Lazy Developer with CasperJS