productHow an Ecommerce Shop Uses Help Scout as the Nexus of Its Operations

productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!

productHelp Scout Product Live

productHow to Manage Changing Team Needs with Advanced Permissions

productThe Non-Coder’s Guide to Using the Help Scout API

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

productHow Help Scout Mitigates Unconscious Bias in Hiring

productDiversity, Equity, and Inclusion at Help Scout

productBlack Lives Matter

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

productA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

productDiversity & Inclusion at Help Scout: 2019 Fall Update

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

productHow Beacon Helps You Deliver Great Customer Service

productKeep Customers In the Flow With Messages

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

productHelp Scout’s Brand Animation Process

productIllustrating the Help Scout Brand

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

productIntroducing Help Scout for Good

productAnnouncing the Help Scout Brand Handbook

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

productDiversity & Inclusion at Help Scout: Spring 2019

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

productRelease Notes: Channel-Based Reports Are Rolling Out!

productRelease Notes: Beacon Improvements + New Integrations

productMaking (and Breaking) the Help Scout Brand

productBehind the Scenes: The Design of Beacon

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: 2018 Archive

productMaking Content More Inclusive

productThe Magic of One-to-Many Customer Support

productDiversity and Inclusion at Help Scout: 2018 Update

productHow We Approach Employee Compensation at Help Scout

productBeacon 2.0 Preview: The User Interface

productBeacon 2.0 Preview: Introducing Chat

productBeacon 2.0 Preview: What’s New

productSelf-Service is the Next Frontier in Customer Support

productHelp Scout’s 12-Step Remote Hiring Process

productHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

productDiversity and Inclusion at Help Scout

product5 Benefits of Integrating HubSpot + Help Scout

productThe Evolution of the Help Scout Brand

productHow We Use Video to Build Remote Culture

productHow We Replaced Our Weekly All-Hands Meeting with Video

productFront-end Testing for the Lazy Developer with CasperJS