Inside Help Scout
Most Recent PostsView All Posts
productBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
productHow Flexjobs Engages Customers with Proactive Messages
Register for the webinar on October 19, 2021 at 1 p.m. EDT.
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
growthHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.
productHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
Subscribe to the Inside Help Scout blog
Join 251,101 readers who are obsessed with building a customer-centric company.
productDiversity, Equity, and Inclusion at Help Scout
A journey from 2017 to today: Discover every detail of Help Scout's efforts to build a diverse, equitable, and inclusive team and company.
productHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.
productWorking Remotely: Tips from 100+ Remote Workers & Leaders
Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.