Product

Release Notes: Channel-Based Reports Are Rolling Out!

Release Notes: Channel-Based Reports Are Rolling Out!

Release Notes: Beacon Improvements + New Integrations

Release Notes: Beacon Improvements + New Integrations

Behind the Scenes: The Design of Beacon

Behind the Scenes: The Design of Beacon

Release Notes: Beacon Modes, Chat Commands, and Lots More

Release Notes: Beacon Modes, Chat Commands, and Lots More

Release Notes: Emojis, PHP Client Update + More

Release Notes: Emojis, PHP Client Update + More

Release Notes: Saved Replies for Chat, Accessibility Improvements + More

Release Notes: Saved Replies for Chat, Accessibility Improvements + More

Release Notes: Chat Notification + Beacon API Updates

Release Notes: Chat Notification + Beacon API Updates

Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

The Magic of One-to-Many Customer Support

The Magic of One-to-Many Customer Support

Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

Beacon is in Beta!

Beacon is in Beta!

Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits

Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits

Release Notes: GDPR, Beacon 2.0, and Notification Updates

Release Notes: GDPR, Beacon 2.0, and Notification Updates

Beacon 2.0 Preview: The User Interface

Beacon 2.0 Preview: The User Interface

Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

Beacon 2.0 Preview: Introducing Chat

Beacon 2.0 Preview: Introducing Chat

How to Create Reports That Drive Results

How to Create Reports That Drive Results

Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0

Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0

How to Determine Your Company’s Multichannel Customer Support Strategy

How to Determine Your Company’s Multichannel Customer Support Strategy

Beacon 2.0 Preview: What’s New

Beacon 2.0 Preview: What’s New

Release Notes: Referral Program, Fivetran Integration, and Lots of Updates

Release Notes: Referral Program, Fivetran Integration, and Lots of Updates

Performing Advanced Analytics on Your Help Scout Data with Fivetran

Performing Advanced Analytics on Your Help Scout Data with Fivetran

The Next Frontier in Customer Support

The Next Frontier in Customer Support

Why We Don’t Call Them ‘Support Tickets’

Why We Don’t Call Them ‘Support Tickets’

Release Notes: December

Release Notes: December

Release Notes: November

Release Notes: November

Release Notes: October

Release Notes: October

How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups

How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups

Release Notes: August

Release Notes: August

3 Simple Automations That Free Your Support Team From Tedious Tasks

3 Simple Automations That Free Your Support Team From Tedious Tasks

Release Notes: July

Release Notes: July

5 Benefits of Integrating HubSpot + Help Scout

5 Benefits of Integrating HubSpot + Help Scout

Release Notes: June

Release Notes: June

Release Notes: May

Release Notes: May

Release Notes: April

Release Notes: April

Release Notes: March

Release Notes: March

Watch Productivity Skyrocket with Jira + Help Scout

Watch Productivity Skyrocket with Jira + Help Scout

Release Notes: February

Release Notes: February

Salesforce, Meet Help Scout

Salesforce, Meet Help Scout

Release Notes: January

Release Notes: January

Release Notes: December

Release Notes: December

New Feature: @mentions are live in Help Scout

New Feature: @mentions are live in Help Scout

Release Notes: November

Release Notes: November

Release Notes: October

Release Notes: October

Release Notes: September

Release Notes: September

The Evolution of the Help Scout Brand

The Evolution of the Help Scout Brand

Release Notes: July

Release Notes: July

Release Notes: June

Release Notes: June

Release Notes: May

Release Notes: May

Release Notes: April

Release Notes: April

Release Notes: March

Release Notes: March

Automating Like a Human

Automating Like a Human

Meet the Newest Member of the Family: Help Scout Plus

Meet the Newest Member of the Family: Help Scout Plus

Release Notes: January

Release Notes: January

Introducing Help Scout for iPhone

Introducing Help Scout for iPhone

Release Notes: November

Release Notes: November

Release Notes: October

Release Notes: October

Release Notes: September

Release Notes: September

Introducing Beacon

Introducing Beacon

In-app Mobile Messaging with Smooch

In-app Mobile Messaging with Smooch

Release Notes: August

Release Notes: August

Release Notes: July

Release Notes: July

Release Notes: June

Release Notes: June

Help Scout 2014 Year in Review

Help Scout 2014 Year in Review

Collision Detection Improvements

Collision Detection Improvements

New Reports: Happiness and Docs

New Reports: Happiness and Docs

Help Scout Design Update

Help Scout Design Update

New Help Scout Reports

New Help Scout Reports

Edit and Change Customers Quickly

Edit and Change Customers Quickly

Docs gets an Upgrade

Docs gets an Upgrade

Front-end Testing for the Lazy Developer with CasperJS

Front-end Testing for the Lazy Developer with CasperJS