Product

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

customer serviceHelp Scout: A Shared Inbox Designed for Customer Service

product21 Key Live Chat Statistics for Customer Service Teams

product5 Reasons Why Every Ecommerce Store Needs Live Chat

productThe 5 Big Benefits of Team Email Management Software

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

productHow Beacon Helps You Provide the Best Service to Your Customers

Keep Customers In the Flow With Messages

productKeep Customers In the Flow With Messages

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

productRelease Notes: Channel-Based Reports Are Rolling Out!

productRelease Notes: Beacon Improvements + New Integrations

productBehind the Scenes: The Design of Beacon

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

productRelease Notes: Emojis, PHP Client Update + More

productRelease Notes: Saved Replies for Chat, Accessibility Improvements + More

productRelease Notes: Chat Notification + Beacon API Updates

productRelease Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

productWhat Is Contextual Support, and Why Is It Critical to Live Chat Software?

productRelease Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

productThe Magic of One-to-Many Customer Support

productRelease Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

productBeacon is in Beta!

productRelease Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits

productRelease Notes: GDPR, Beacon 2.0, and Notification Updates

productBeacon 2.0 Preview: The User Interface

productRelease Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

productBeacon 2.0 Preview: Introducing Chat

productHow to Create Reports That Drive Results

productRelease Notes: Private Collections, Shortcuts, and Mailbox API 2.0

productBeacon 2.0 Preview: What’s New

productHow to Determine Your Company’s Multichannel Customer Support Strategy

productRelease Notes: Referral Program, Fivetran Integration, and Lots of Updates

productPerforming Advanced Analytics on Your Help Scout Data with Fivetran

productThe Next Frontier in Customer Support

productRelease Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements

productRelease Notes: iOs Updates, Integrations, and the New Customer Team Roundup

productRelease Notes: Introducing 'Waiting Since,' Integration and Mobile Updates, + More

productHow E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups

productRelease Notes: 2-Factor Authentication, Mobile Updates, + Integration News

product3 Simple Automations That Free Your Support Team From Tedious Tasks

productRelease Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More

product5 Benefits of Integrating HubSpot + Help Scout

productRelease Notes: New HubSpot Integration, SAML single sign-on, + Lots More

productRelease Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!

productRelease Notes: iOS + Android Updates, New Integrations, and Improvements Galore

productRelease Notes: The New Jira Integration, Reporting Exports, + Other Updates

productWatch Productivity Skyrocket with Jira + Help Scout

productRelease Notes: Announcing the Android App, Salesforce Integration, and More!

productSalesforce, Meet Help Scout

productRelease Notes: Doubling Down on Security and Infrastructure

productRelease Notes: Android Coming Soon, @mentions, + Other Exciting Updates!

productThe Evolution of the Help Scout Brand

productAutomating Like a Human

productMeet the Newest Member of the Family: Help Scout Plus

productNew Feature: @mentions are live in Help Scout

productRelease Notes: Mobile Improvements, Integrations, + Huzzah Images

productRelease Notes: Better Search, Responsive Design + More Improvements

productRelease Notes: Brand Updates, Plus Plan Improvements and Mobile News

productIntroducing Help Scout for iPhone

productRelease Notes: Google oAuth, New Integrations and Other Updates

productRelease Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI

productRelease Notes: Leveling Up Our Notifications, + Other Product Improvements

productRelease Notes: Introducing the 'Follow' Feature, + Other Great Product Updates!

productRelease Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More

productRelease Notes: Announcing the iPhone App, and a Plus Plan Preview

In-app Mobile Messaging with Smooch

productIn-app Mobile Messaging with Smooch

productRelease Notes: Product Updates, New Integrations, + a Sneak Peek!

productRelease Notes: New Workflows Conditions, Integrations + Other Fixes

productIntroducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs

productRelease Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!

productRelease Notes: Faster Mailboxes, Reporting Views, + Other Improvements

productRelease Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More

productHelp Scout 2014 Year in Review

productCollision Detection Improvements

productNew Reports: Happiness and Docs

productHelp Scout Design Update

productNew Help Scout Reports

productEdit and Change Customers Quickly

productDocs gets an Upgrade

productFront-end Testing for the Lazy Developer with CasperJS