Product

Release Notes: Customer Management, More Powerful Messages, and Much More!

Your E-Commerce Site Is Incomplete Without Live Chat

How Beacon Helps You Provide the Best Service to Your Customers

Keep Customers In the Flow With Messages

Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Release Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

Release Notes: In-Page Beacon Links, Mailbox API Upgrades + More

Release Notes: Private Docs Sites, Mailbox API Updates + More

Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

Release Notes: Channel-Based Reports Are Rolling Out!

Release Notes: Beacon Improvements + New Integrations

Behind the Scenes: The Design of Beacon

Release Notes: Beacon Modes, Chat Commands, and Lots More

Release Notes: Emojis, PHP Client Update + More

Release Notes: Saved Replies for Chat, Accessibility Improvements + More

Release Notes: Chat Notification + Beacon API Updates

Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

The Magic of One-to-Many Customer Support

Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

Beacon is in Beta!

Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits

Release Notes: GDPR, Beacon 2.0, and Notification Updates

Beacon 2.0 Preview: The User Interface

Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

Beacon 2.0 Preview: Introducing Chat

How to Create Reports That Drive Results

Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0

How to Determine Your Company’s Multichannel Customer Support Strategy

Beacon 2.0 Preview: What’s New

Release Notes: Referral Program, Fivetran Integration, and Lots of Updates

Performing Advanced Analytics on Your Help Scout Data with Fivetran

The Next Frontier in Customer Support

Release Notes: New Stuff, Plus a Roundup of 2017’s Biggest Improvements

Release Notes: iOs Updates, Integrations, and the New Customer Team Roundup

Release Notes: Introducing 'Waiting Since,' Integration and Mobile Updates, + More

How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups

Release Notes: 2-Factor Authentication, Mobile Updates, + Integration News

3 Simple Automations That Free Your Support Team From Tedious Tasks

Release Notes: Integration Updates (Like Support for Multiple Shop Owners!) and More

5 Benefits of Integrating HubSpot + Help Scout

Release Notes: New HubSpot Integration, SAML single sign-on, + Lots More

Release Notes: Android Improvements, Lots of Polish and Fixes, + Some Sneak Peeks!

Release Notes: iOS + Android Updates, New Integrations, and Improvements Galore

Release Notes: The New Jira Integration, Reporting Exports, + Other Updates

Watch Productivity Skyrocket with Jira + Help Scout

Release Notes: Announcing the Android App, Salesforce Integration, and More!

Salesforce, Meet Help Scout

Release Notes: Doubling Down on Security and Infrastructure

Release Notes: Android Coming Soon, @mentions, + Other Exciting Updates!

New Feature: @mentions are live in Help Scout

Release Notes: Mobile Improvements, Integrations, + Huzzah Images

Release Notes: Better Search, Responsive Design + More Improvements

Release Notes: Brand Updates, Plus Plan Improvements and Mobile News

The Evolution of the Help Scout Brand

Release Notes: Google oAuth, New Integrations and Other Updates

Release Notes: Mobile Enhancements, Docs Redirects, + Better Conversation UI

Release Notes: Leveling Up Our Notifications, + Other Product Improvements

Release Notes: Introducing the 'Follow' Feature, + Other Great Product Updates!

Release Notes: All the Fixes! Plus Profile Images, Attachment Warnings + More

Automating Like a Human

Meet the Newest Member of the Family: Help Scout Plus

Release Notes: Announcing the iPhone App, and a Plus Plan Preview

Introducing Help Scout for iPhone

Release Notes: Reporting & Docs Improvements, Speedier Mailboxes, + More!

Release Notes: Faster Mailboxes, Reporting Views, + Other Improvements

Release Notes: Announcing Beacon 1.0, Move Docs Between Collections, + More

In-app Mobile Messaging with Smooch

Release Notes: Product Updates, New Integrations, + a Sneak Peek!

Release Notes: New Workflows Conditions, Integrations + Other Fixes

Introducing Release Notes! Up First: Inline Images + Improvements to Reports, Docs

Help Scout 2014 Year in Review

Collision Detection Improvements

New Reports: Happiness and Docs

Help Scout Design Update

New Help Scout Reports

Edit and Change Customers Quickly

Docs gets an Upgrade

Front-end Testing for the Lazy Developer with CasperJS