Inside Help Scout
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productCustomer Story: LanguaTalk
Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
productCustomer Story: Upstream Tech
Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.
customer serviceWhat is a Support Ticket (& Why We Don’t Use That Term)
A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”
productHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
growthHow to Build a Great Remote Company Culture
Like a lot of other small businesses, Help Scout is in a market surrounded by companies with more influence, more people, and much greater resources. Choosing a remote company culture gives us a considerable advantage that you can’t buy: We have access to people most companies don’t.
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productDiversity, Equity, and Inclusion at Help Scout
A journey from 2017 to today: Discover every detail of Help Scout's efforts to build a diverse, equitable, and inclusive team and company.
productHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.
productWorking Remotely: Tips from 100+ Remote Workers & Leaders
Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.