Inside Help Scout

Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.

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Make Sure Every Customer Finds an Answer With Docs + Beacon
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon

The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.

Release Notes, March 2022: Previous conversations, user report change, and more!
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new

Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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Editor's Picks

Help Scout’s Step-By-Step Remote Hiring Process
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process

Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.

Good to Grow: Help Scout Celebrates its 10th Year
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!

How Beacon Helps You Deliver Great Customer Service
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

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Detailed Guides

Behind The Scenes: How a Help Scout Article Is Made
Inside Help ScoutBehind The Scenes: How a Help Scout Article Is Made

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.

Help Scout’s Ultimate Guide to Remote Management
Inside Help ScoutHelp Scout’s Ultimate Guide to Remote Management

A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.

Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help ScoutWorking Remotely: Tips from 100+ Remote Workers & Leaders

Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.

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