See Help Scout in action
Mailboxes with a personal touch
Create and share knowledge
Way more than live chat
Real-time data at your fingertips
Connect your favorite tools
Designed to grow with teams of 25+
Culture, learnings, and product updates
See how other teams use Help Scout
Help Scout tips, best practices, and Q&A
How-to articles about using Help Scout
Learn how to create exceptional customer experiences
Customer service insights, organized by theme
Deep dives spanning the customer lifecycle
Live and recorded sessions with industry experts
Release Notes: Channel-Based Reports Are Rolling Out!
Release Notes: Beacon Improvements + New Integrations
Behind the Scenes: The Design of Beacon
Release Notes: Beacon Modes, Chat Commands, and Lots More
Release Notes: Emojis, PHP Client Update + More
Release Notes: Saved Replies for Chat, Accessibility Improvements + More
Release Notes: Chat Notification + Beacon API Updates
Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements
What Is Contextual Support, and Why Is It Critical to Live Chat Software?
Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More
The Magic of One-to-Many Customer Support
Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts
Beacon is in Beta!
Release Notes: Mailbox API 2.0, Mailchimp, and Bacon Bits
Release Notes: GDPR, Beacon 2.0, and Notification Updates
Beacon 2.0 Preview: The User Interface
Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs
Beacon 2.0 Preview: Introducing Chat
How to Create Reports That Drive Results
Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0
How to Determine Your Company’s Multichannel Customer Support Strategy
Beacon 2.0 Preview: What’s New
Release Notes: Referral Program, Fivetran Integration, and Lots of Updates
Performing Advanced Analytics on Your Help Scout Data with Fivetran
The Next Frontier in Customer Support
Why We Don’t Call Them ‘Support Tickets’
Release Notes: December
Release Notes: November
Release Notes: October
How E-Commerce Companies Use Multiple Instances to Manage Different Customer Groups
Release Notes: August
3 Simple Automations That Free Your Support Team From Tedious Tasks
Release Notes: July
5 Benefits of Integrating HubSpot + Help Scout
Release Notes: June
Release Notes: May
Release Notes: April
Release Notes: March
Watch Productivity Skyrocket with Jira + Help Scout
Release Notes: February
Salesforce, Meet Help Scout
Release Notes: January
New Feature: @mentions are live in Help Scout
Release Notes: September
The Evolution of the Help Scout Brand
Automating Like a Human
Meet the Newest Member of the Family: Help Scout Plus
Introducing Help Scout for iPhone
Introducing Beacon
In-app Mobile Messaging with Smooch
Help Scout 2014 Year in Review
Collision Detection Improvements
New Reports: Happiness and Docs
Help Scout Design Update
New Help Scout Reports
Edit and Change Customers Quickly
Docs gets an Upgrade
Front-end Testing for the Lazy Developer with CasperJS
The companies coming out on top are the ones who center their customers in every business decision they make. Download the ultimate guide to creating a customer service culture that prioritizes human relationships.
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