Inside Help Scout
Read our release notes to see what new features are coming to Help Scout and learn more about Help Scout’s values, processes, and culture.
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Inside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team
Learn about Castiron's success using Help Scout.
Inside Help ScoutHow BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Learn about BombTech Golf's success with Help Scout.
Inside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.
In the Works, in your inbox
Inspiring stories, practical tips and guides, and behind-the-scenes content from Help Scout’s publication for founders and leaders who are growing businesses with purpose.
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Working Remotely
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Inside Help ScoutHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
Inside Help ScoutHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management tips Help Scout's founder learned running a fully remote company for 10 years.
Inside Help ScoutHow to Advocate for Colleagues in a Remote Work Environment
Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.
Product Updates
View More PostsInside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.
Inside Help ScoutDeliver a Seamless Support Experience with Messenger in Help Scout
Connect your company’s Facebook Messenger account to Help Scout to better manage customer conversations across multiple channels.
Inside Help ScoutQuarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Introducing the newest updates to the Help Scout platform! Microsurveys, new message styles, bug bashes, and more. Plus see what's coming up in our new docs editor and iOS app.
Editor's Picks
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
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