Growth & Culture
Tips and advice for company founders and leaders on growing a thriving business and building an exceptional company culture.
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Growth & Culture53 Key Ecommerce Statistics: Trends, Insights, and Predictions
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
Growth & CultureHow to Improve Ecommerce Customer Experience (11 Ways)
We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.
Growth & CultureCustomer Acquisition Cost Explained: Strategies for Sustainable Growth
In this comprehensive guide, we explore what customer acquisition cost (CAC) is, why it’s important, how to calculate it, and strategies to improve it.
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Hiring & Culture
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Growth & Culture4 Steps Toward Building a Culture That's Aligned with Company Values
Key lessons we've learned at Help Scout about building a values-aligned culture.
Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Leadership Tips
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Customer Service7 Best Practices To Boost Your Team Collaboration
Learn common blockers, benefits, and the best ways to improve your team collaboration across the board.
Growth & CultureThe Secret Art of Delegation
Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.
Editor's Picks
Customer ServiceHow Support Teams Can Improve Customer Retention
Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.
Growth & CultureWhere to Start When Building a Customer Success Team
Customer success teams are the best way to ensure an excellent customer experience. Here's how and why you should build one for your company
Growth & CultureA Founder’s Guide to Building a Customer-Focused Company
Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.
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