Growth

ARPA: A Framework Alternative to the RACI Model

Help Scout’s Brand Animation Process

4 Outstanding Value Proposition Examples to Consider

8 Internal Communication Tools to Boost Collaboration

Making (and Breaking) the Help Scout Brand

A Year of Experiments

Sales as a Service

The Business Case for Support-Driven Growth

Everything You Need to Know About Implementing a Price Increase

How to Stand Out in a Crowded Market

Customer Intimacy: How to Maintain It at Scale

Need a CRM? Consider These Tips First

The Psychology of Color in Marketing and Branding

7 Customer-First Companies to Shop With This Season

4 Pro Tips for Successful Holiday Email Campaigns (That Won’t Annoy Your Subscribers)

7 Quick-and-Dirty Tips to Boost Holiday Sales

How (and Why) You Should Respond to Positive Online Reviews

How to Write Conclusions That Don’t Suck

Let’s Bring This Show on the Road: 9 Tips for Working While You Travel

The Truth About AI in Customer Service

How to Turn Negative Reviews Into New Customers

The Digital Nomad’s Toolkit for Staying Productive

Listen While You Lead: 3 Unexpected Lessons for New Managers

Why You Should Set Big Goals (Even If You Might Not Hit Them)

Why Data Integrity is Crucial in Customer Service

8 Cringeworthy Customer Service Stories

How to Maintain Your Health as a Digital Nomad

Parting Ways With a Remote Team Member

8 ‘Slack Hacks’ for Reducing Information Anxiety

10 Lessons We Learned About Telling Customer Stories

How to Handle Conflict on Remote Teams

Building a Mission-Driven Brand: Q&A With Ryan Carson of Treehouse

What I Learned About Customer Service While Working at A Bookstore

Diversity and Inclusion at Help Scout

Portrait of a Post: Illustrating the Help Scout Blog

Is Customer Satisfaction the Wrong Goal?

Building Lifetime Customers: Q&A with Holly Liu of Kabam

Airlines in Search of Customer Loyalty Need to do More Than Improve Service

How to Manage a Remote Content Marketing Team

How Our Remote Team Stays Aligned With ‘Town Hall’ Meetings

What Does It Mean to be ‘Customer Service Oriented?’

How Smart Retailers Are Using Customer Service to Drive Loyalty

How to Maintain Team Culture During Stressful Times

The Art and Science of Getting into the Flow

6 Questions to Ask Before You Email Your Customers

Becoming a Digital Nomad: the Good, the Bad, and the Ugly

Leverage Customer Experience to Go From Side Hustle to Full-Time Business

The Psychology Behind the Perfect Customer Interview

Customer Service Question and Answer Library

It’s Never a ‘Normal’ Month

How to Write the Perfect Interview Thank-You Email

Reimagine Project Constraints as a Blank Canvas

How to Work a 40-Hour Week

The Value of Doing Things That Scare You

How to Build a Great Business

Staff Picks: Our Favorite Posts From 2016

9 Unique and Budget-Friendly Ways to Thank Your Customers

Building a Community Around Your Business

9 Unique Holiday Gifts from Independent Sellers We Love

Are Side Hustles Good for Business?

How to Use Storytelling to Connect with Your Customers

Great Content Is Still the Biggest Hurdle

4 Ways Groups Can Stifle Creativity

How We Come Up With Ideas for the Blog

Don't Let Your Professional Shortcomings Hold You Back at Work

Illustrations Are More Than Digital Eye Candy

25 Unconventional Business Books that You Won't See on Most Bookshelves

Organizing Teams With Players and Coaches

Upselling in a Customer-First Company

How Our Remote Engineering Team Stays Agile

Are You Making These 5 Common User Onboarding Mistakes?

Pricing Psychology: 10 Timeless Strategies to Increase Sales

Not Every Comparison Needs to Be Toxic

Do You Need a Product Manager?

Org Structure Is All in the Execution

Writing Value Propositions that Work

The Psychological Benefits of Writing

In Defense of the Humble Local Maximum

There's No Such Thing as ‘Unlimited Vacation’

3 Approaches to Getting Unstuck

Capture Product Momentum by Sharing Your Work

What Really Matters Can’t Be Measured

9 Great Books That Changed the Way We Work

Talking to Customers Won’t Teach You Anything

How to Sabotage Any Meeting

How Content Plays Nicely with Product Launches

3 Steps to Making Better Decisions

Why a Visual Really is Worth 1,000 Words

The Importance of Finishing What You Start

Exceptional Support and Doing Better Work: Our Best Writing from 2015

The Science of Setting and Achieving Goals

Mastering the Art of ‘Just Start’

3 Stages to Better Home Pages

What Psychology Teaches Us About Structuring the Workday

What We Learned Telling Customers’ Stories

Are ‘Unicorns’ Built to Last?

Why Better Sleep Equals Better Work

The Hidden Beauty of Constraints

Routine Disruption: How to Change Your Habits for the Better

Everything Hinges on the Narrative of Your Work

How Practicing Mindfulness Can Lead to Better Decision-Making

Publishing Is a Team Sport

How Writing Regularly Can Improve Your Creativity and Clarity

Easy Reading Is Damn Hard Writing

Building a Newsletter Welcome Series from Scratch

Improve Free Trials by Getting to Know Your Customers

18 Ideas for Writing Like You Give a Damn

27 Ideas on Building a Business People Love

The Growing Pains of Company Blogging

Talking to Your Very First Customers

Letting Your Customers Speak for You

How to Write with Substance

What You Gain With a Growth Team

Your World Before Our Product

Show Your Work: Letting a Great Product Sell Itself

User Onboarding Isn’t a Feature

Overcoming Common Customer Objections

The 25 Principles that Power Our Company Blog

Lifecycle Emails: Magic Pixie Dust for User Onboarding

25 Underrated Books on Persuasion, Influence, and Understanding Human Behavior

10 Must-See Videos from Stanford Business School

Why is 37 Signals's Marketing so Captivating? It's the 'Narrative.'

Creating Customers for Life: 49 Resources on Loyalty, Churn, and Customer Retention

Don't Let Growth Hacking Ruin the Customer Experience

Why Were Opting Out of Opt-in Resources

Features Tell, but Benefits Sell

A Scientific Take on Viral Marketing

10 Proven Ways to Build a Website that Customers Will Love

25 Proven Ways to Acquire More Happy Customers