Growth & Culture

Tips and advice for company founders and leaders on growing a thriving business and building an exceptional company culture.

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10 Practical Ways to Increase Team Productivity
Growth & Culture10 Practical Ways to Increase Team Productivity

Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

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Editor's Picks

How Support Teams Can Improve Customer Retention
Customer ServiceHow Support Teams Can Improve Customer Retention

Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.

Where to Start When Building a Customer Success Team
Growth & CultureWhere to Start When Building a Customer Success Team

Customer success teams are the best way to ensure an excellent customer experience. Here's how and why you should build one for your company

A Founder’s Guide to Building a Customer-Focused Company
Growth & CultureA Founder’s Guide to Building a Customer-Focused Company

Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.

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