Blog Author

Christine Chavez

Chrissy is a Technical Support Specialist at Help Scout, where we’re focused on providing people-first support to all of our customers. You can connect with her on LinkedIn.

Posts by Christine

Help Scout Works Best When

Inside Help Scout

Help Scout Works Best When

Building Skills for the Sport of Support

Customer Service

Building Skills for the Sport of Support

AI and the Gravity of Mediocrity

Customer Service

AI and the Gravity of Mediocrity

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Inside Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

New in the Queue: AI Drafts, Snooze, and Send Later

Product Updates

New in the Queue: AI Drafts, Snooze, and Send Later

Support Team Mailbag: Managing the Queue

Product Tutorials

Support Team Mailbag: Managing the Queue

Customer Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Leading Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Improve Experience with Customer Service Automation

Scaling Service

Improve Experience with Customer Service Automation

How To Use Generative AI in Customer Support

Software & Systems

How To Use Generative AI in Customer Support

Growth & Culture

How To Create an Outstanding Ecommerce Knowledge Base

How To Create an Outstanding Ecommerce Knowledge Base

Customer Engagement Platforms: An Overview

Customer Engagement

Customer Engagement Platforms: An Overview

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

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