Blog Author

Craig Stoss

Craig is an alum of Shopify Plus, and brings a background in engineering and business administration to his work. Say hello to Craig on Twitter and LinkedIn.

Posts by Craig

Creating Knowledge Base Videos: Tips, Tools, and Examples

Customer Service

Creating Knowledge Base Videos: Tips, Tools, and Examples

3 Strategies for Scaling Up to 24-Hour Customer Service

Customer Service

3 Strategies for Scaling Up to 24-Hour Customer Service

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Discover the latest in...

Inside Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

New in the Queue: AI Drafts, Snooze, and Send Later

Product Updates

New in the Queue: AI Drafts, Snooze, and Send Later

Support Team Mailbag: Managing the Queue

Product Tutorials

Support Team Mailbag: Managing the Queue

Customer Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Leading Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Improve Experience with Customer Service Automation

Scaling Service

Improve Experience with Customer Service Automation

How To Use Generative AI in Customer Support

Software & Systems

How To Use Generative AI in Customer Support

Growth & Culture

How To Create an Outstanding Ecommerce Knowledge Base

How To Create an Outstanding Ecommerce Knowledge Base

Customer Engagement Platforms: An Overview

Customer Engagement

Customer Engagement Platforms: An Overview

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo