Blog Author

Dave Martin

Dave is a designer and Help Scout alum. Connect with him on Twitter and LinkedIn.

Posts by Dave

How to Work a 40-Hour Week

Growth & Culture

How to Work a 40-Hour Week

Does a 40-hour work week feel out of reach? It doesn’t have to be, when you develop a system and hold yourself accountable.

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Inside Help Scout

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

Growth & Culture

A Guide to Elevating Your Ecommerce Game with WhatsApp

A Guide to Elevating Your Ecommerce Game with WhatsApp

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

From Peer to Peer: A Guide to the C2C Ecommerce Model

From Peer to Peer: A Guide to the C2C Ecommerce Model

Customer Service

AI Support Metrics: 5 KPIs To Track

Leading Service

AI Support Metrics: 5 KPIs To Track

Boost Your Customer Support Efficiency with AI

Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

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