Blog Author

Hibathu Naseer

Hibathu Naseer is a freelance writer and strategist for B2B SaaS brands. She is passionate about exploring new products and creating engaging content. Connect with her on LinkedIn.

Posts by Hibathu

The 10 Best Customer Experience Software Options on the Market (2024)

Customer Service

The 10 Best Customer Experience Software Options on the Market (2024)

17 Great Customer Service Examples to Inspire You

Customer Service

17 Great Customer Service Examples to Inspire You

50+ Ecommerce Survey Questions To Ask in 2024

Growth & Culture

50+ Ecommerce Survey Questions To Ask in 2024

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Inside Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

New in the Queue: AI Drafts, Snooze, and Send Later

Product Updates

New in the Queue: AI Drafts, Snooze, and Send Later

Support Team Mailbag: Managing the Queue

Product Tutorials

Support Team Mailbag: Managing the Queue

Customer Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Leading Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Improve Experience with Customer Service Automation

Scaling Service

Improve Experience with Customer Service Automation

How To Use Generative AI in Customer Support

Software & Systems

How To Use Generative AI in Customer Support

Growth & Culture

How To Create an Outstanding Ecommerce Knowledge Base

How To Create an Outstanding Ecommerce Knowledge Base

Customer Engagement Platforms: An Overview

Customer Engagement

Customer Engagement Platforms: An Overview

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

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