Blog Author

Karolina Szczur

Karolina is a front-end engineer and Help Scout alum, working at the intersection of design and development from Melbourne, Australia. She’s on a mission to enable more inclusive, ethical technology. Say hi on Twitter.

Posts by Karolina

The Technical Debt Myth

Inside Help Scout

The Technical Debt Myth

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.

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Growth & Culture

A Guide to Elevating Your Ecommerce Game with WhatsApp

A Guide to Elevating Your Ecommerce Game with WhatsApp

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Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

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From Peer to Peer: A Guide to the C2C Ecommerce Model

Customer Service

AI Support Metrics: 5 KPIs To Track

Leading Service

AI Support Metrics: 5 KPIs To Track

Boost Your Customer Support Efficiency with AI

Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

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Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

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