Photo: Karolina Szczur

Blog Author

Karolina Szczur

Karolina is a front-end engineer and Help Scout alum, working at the intersection of design and development from Melbourne, Australia. She’s on a mission to enable more inclusive, ethical technology. Say hi on Twitter.

Posts by Karolina

The Technical Debt Myth
Inside Help Scout

The Technical Debt Myth

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.

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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Customer Service

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Live Event
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
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