Blog Author

Larry Barker

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content, a niche content marketing company that helps CX brands attract and retain customers.

Posts by Larry

7 Ways Companies Use AI for Customer Service

Customer Service

7 Ways Companies Use AI for Customer Service

Crafting an Effective Customer Service Cover Letter: Examples and Tips

Customer Service

Crafting an Effective Customer Service Cover Letter: Examples and Tips

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Growth & Culture

A Guide to Elevating Your Ecommerce Game with WhatsApp

A Guide to Elevating Your Ecommerce Game with WhatsApp

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

From Peer to Peer: A Guide to the C2C Ecommerce Model

From Peer to Peer: A Guide to the C2C Ecommerce Model

Customer Service

AI Support Metrics: 5 KPIs To Track

Leading Service

AI Support Metrics: 5 KPIs To Track

Boost Your Customer Support Efficiency with AI

Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

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