Blog Author

Linda Eliasen

Linda is a Help Scout alum who loves the challenge of distilling complicated techy stuff down to something people can cherish and understand. She lives in Brooklyn with her plants, where she spends a lot of time doing jigsaw puzzles. Follow her on Twitter.

Posts by Linda

Inside Help Scout

Announcing the Help Scout Brand Handbook

Inside Help Scout

Making (and Breaking) the Help Scout Brand

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Growth & Culture

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Customer Engagement

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Customer Service

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Leading Service

AI Support Metrics: 5 KPIs To Track

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Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

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