Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

The Not-Particularly-Weird Science of Support
Customer Service
The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
Customer Service
The 4 Bucket System for Support
Noticing the Small Wins
Customer Service
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Customer Service
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Customer Service
The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
Customer Service
Criticism in Customer Support
Companion Planting for Diversity in Support
Customer Service
Companion Planting for Diversity in Support
Formatting Tips to Improve Your Knowledge Base Articles
Customer Service
Formatting Tips to Improve Your Knowledge Base Articles
How Do You Manage Support During Federal Holidays?
Customer Service
How Do You Manage Support During Federal Holidays?
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