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Blog Author
Mathew Patterson
After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.
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Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
Companion Planting for Diversity in Support
Formatting Tips to Improve Your Knowledge Base Articles
How Do You Manage Support During Federal Holidays?
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