Announcing Help Scout's 2020 Customer Service Awards
Join us in celebrating the businesses and individuals delivering exceptional customer experiences.
Customer happiness is the lifeblood of any business. This year, we decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support. Using the Help Scout Happiness Score, we selected companies answering multiple support inquiries every day for the last year and sorted by the highest score within each category.
Winners in B2B, B2C, and ecommerce were chosen based on overall happiness ratings, and any Help Scout customer with 2,500+ inquiries over the last six months was eligible. We also selected 12 individuals from this pool of companies who achieved an 80+ individual rating.
Congratulations to all of this year's winners!
Top 25 in B2C Customer Service
1. Fit Father Project
The Men's Health Experts who can help you lose weight, keep the pounds off, and get healthy for your family.
2. You Need a Budget
Personal budgeting software to help you quickly gain control of your money, get out of debt, and save more money faster.
3. Scott's Bass Lessons
The leading online bass guitar community offering lessons and courses for new and experienced bass players alike.
4. Urban Forex
An exclusive community for foreign currency exchange traders.
5. Ten Percent Happier
Mindfulness and meditation courses from the author of 10% Happier, Dan Harris.
6. MacroActive | 16. Launch Potato |
17. Lessons.com | |
9. Exodus | 19. NSUS Group, Inc. |
10. Chess.com | 20. CompleteCase |
21. IPTV.Shop | |
12. Atomic Wallet | 22. LootBoy |
13. MealPal | 23. sofatutor.com |
14. Honey | 24. Zomato |
25. OkCupid |
Top 25 in Ecomm Customer Service
1. Spikeball
An indoor/outdoor game that mixes elements of volleyball and foursquare.
2. Snag
Tights that fit — designed by women, for women.
3. Cloth & Paper
Luxury leather planners, dividers, and everything else you need to organize your life.
4. Let's Make Art
Your home for watercolor painting tutorials. Taking the guesswork out of picking paint and art supplies.
5. Tuft & Needle
Honest bed products that reinvent sleep.
6. Fracture | 16. DeinDesign GmbH |
17. Fy! | |
18. Threadless | |
19. Moment | |
10. Games Workshop | 20. The Pond Guy |
11. Kartenmacherei | 21. Wex Photo Video |
12. Rep Fitness | 22. The Sill |
13. Kitty Poo Club | 23. Native |
14. BigBadToyStore | 24. KUHL |
15. KUIU | 25. Curology, Inc. |
Top 25 in B2B Customer Service
1. Employment Screening Services
Helping companies maintain a safe and productive workforce through full spectrum background screening and drug testing solutions.
2. Higher Pixels
Delivering web applications that solve seemingly complex problems, based in Jacksonville, Florida.
3. eLama
The centralized ad management platform.
4. OS National
A centralized title solution platform for every size family and business.
5. Webflow
Responsive and intuitive web design tool for businesses of all sizes.
6. Compass | 16. BackerKit |
17. MailerLite | |
18. Zapier | |
9. Flocknote | 19. Elementor |
10. JLCPCB | 20. systeme.io |
11. ThemeFusion | 21. Groove Digital |
22. Gumroad | |
13. Everlywell | |
14. ActBlue | 24. LBRY Inc. |
15. Porkbun | 25. Killer Merch |
Customer Service Award Heroes
Maintaining an 80+ happiness score across all customer actions is no small feat. This year’s heroes all bring their A-game in each interaction, ensuring their customers feel happy and supported. Keep up the great work and congratulations to all of you!
1. Hadas Look, Spikeball
2. Marisa Munoz, Tuft & Needle
3. Paris Lalicata, The Sill
4. Wayne Ritz, Native
5. April Mariveles, Moment
6. Mimi Brennan, Kuhl
7. Renae Cruz, You Need a Budget
8. Roy Giovannoni, Ten Percent Happier
9. Tom Rossi, Higher Pixels
10. Bryan Garrant, Webflow
11. Obdulio Bohorquez, MailerLite
12. Kenyon Sparks ,Zapier
