Announcing Help Scout's 2020 Customer Service Awards

Join us in celebrating the businesses and individuals delivering exceptional customer experiences.

Customer happiness is the lifeblood of any business. This year, we decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support. Using the Help Scout Happiness Score, we selected companies answering multiple support inquiries every day for the last year and sorted by the highest score within each category.

Winners in B2B, B2C, and ecommerce were chosen based on overall happiness ratings, and any Help Scout customer with 2,500+ inquiries over the last six months was eligible. We also selected 12 individuals from this pool of companies who achieved an 80+ individual rating.

Congratulations to all of this year's winners!

Top 25 in B2C Customer Service

1. Fit Father Project

The Men's Health Experts who can help you lose weight, keep the pounds off, and get healthy for your family.

Fit Father Project

2. You Need a Budget

Personal budgeting software to help you quickly gain control of your money, get out of debt, and save more money faster.

You Need a Budget

3. Scott's Bass Lessons

The leading online bass guitar community offering lessons and courses for new and experienced bass players alike.

Scott's Bass Lessons

4. Urban Forex

An exclusive community for foreign currency exchange traders.

Urban Forex

5. Ten Percent Happier

Mindfulness and meditation courses from the author of 10% Happier, Dan Harris.

Ten Percent Happier

Top 25 in Ecomm Customer Service

1. Spikeball

An indoor/outdoor game that mixes elements of volleyball and foursquare.


2. Snag

Tights that fit — designed by women, for women.


3. Cloth & Paper

Luxury leather planners, dividers, and everything else you need to organize your life.

Cloth & Paper

4. Let's Make Art

Your home for watercolor painting tutorials. Taking the guesswork out of picking paint and art supplies.

Let's Make Art

5. Tuft & Needle

Honest bed products that reinvent sleep.

Tuft & Needle

Top 25 in B2B Customer Service

1. Employment Screening Services

Helping companies maintain a safe and productive workforce through full spectrum background screening and drug testing solutions.

Employment Screening Services

2. Higher Pixels

Delivering web applications that solve seemingly complex problems, based in Jacksonville, Florida.

Higher Pixels

3. eLama

The centralized ad management platform.


4. OS National

A centralized title solution platform for every size family and business.

OS National

5. Webflow

Responsive and intuitive web design tool for businesses of all sizes.


Customer Service Award Heroes

Maintaining an 80+ happiness score across all customer actions is no small feat. This year’s heroes all bring their A-game in each interaction, ensuring their customers feel happy and supported. Keep up the great work and congratulations to all of you!

1. Hadas Look, Spikeball

Hadas Look

2. Marisa Munoz, Tuft & Needle

Marissa Munoz

3. Paris Lalicata, The Sill

Paris Lalicata

4. Wayne Ritz, Native

Wayne Ritz

5. April Mariveles, Moment

April Mariveles

6. Mimi Brennan, Kuhl

Mim Brennan

7. Renae Cruz, You Need a Budget

Renae Cruz

8. Roy Giovannoni, Ten Percent Happier

Roy Giovannoni

9. Tom Rossi, Higher Pixels

Tom Rossi

10. Bryan Garrant, Webflow

Bryan Garrant

11. Obdulio Bohorquez, MailerLite

Obdulio Bohorquez

12. Kenyon Sparks ,Zapier

Kenyon Sparks

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