Delight and retain your shoppers

Help Scout is the go-to support platform for retailers and brands delivering exceptional customer experiences.

More than 12,000 businesses delight their customers with Help Scout

Outstanding support turns shoppers into lifelong buyers

  • Meet them where they are

    Don’t play favorites. Exceed expectations when you deliver parallel experiences across channels.

  • Send lightning-fast replies

    With a platform that’s easy-to-use and built for speed, you’ll have what you need to collaborate more efficiently.

  • Treat everyone like a VIP

    Level up customer profiles with integrations. You’ll have the data you need to provide fast, personalized responses every time.

  • Make them smile

    Better support means happier customers. Happier customers create higher lifetime value.

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Everything you need to
support your online shop

Stay in flow and in the know

No need to click into Shopify to view order details, process refunds, or handle cancellations. You can do it all in Help Scout.

Be everywhere without going any where

Never let a question slip through the cracks. Manage all your conversations across social, email, and chat with your team in one inbox.

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Power up your fingertips

Send a 5-star response in a flash. Use AI to catch up quickly or leverage it to draft and edit replies.

Work smarter, not harder

Automate busy work and move faster. Help Scout has the tools to organize and prioritize conversations so you can focus on urgent conversations.

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The all-in-one platform for delighting customers

Beyond powering your team, you’ll gain access to our suite of self-service tools. Your customers can find answers instantly when you create a help center or embed our messaging tool on your site.

Options for every cart

Whether you’re a mom-and-pop or a big box shop, we’ve got you covered.

Explore all plans

Shopping around? If you’re also considering Gorgias you can compare us side-by-side.

Check out our comparison guide
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We’d love to show you the magic of Help Scout.

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