Integrate Shopify with Help Scout

A 360° view of your customers' experience

Help Scout’s Shopify integration offers a complete picture of your customers’ experience and data across platforms, so you can provide top notch customer service and support.

Help Scout - Shopify integration
Display Shopify metrics and orders in your customer sidebar
The Shopify integration alone has saved so much time — we immediately know that the order history is tied to the correct customer account, and we can reference as we respond.
Jeff Sheldon, Founder of Ugmonk

Jeff from Ugmonk

Do more with Shopify and Help Scout

  • Easily filter emails and automate actions with Workflows.
  • Share a list of frequently used responses that can be inserted in two clicks
  • Create a branded self-service site with answers to FAQs using Docs
  • View key metrics such as lifetime value, annual value and average order value.
  • Display up to 10 of your customer's most recent orders right in the customer sidebar.
  • Support for multi-instance Shopify apps
  • Access order details in a single click.
  • Import customer contact information.

What makes Help Scout unique?

Help Scout is completely invisible to your customers. There are no portals, ticket numbers or robotic email templates. We provide your support team with everything you need to deliver outstanding customer support, while keeping the customer experience simple and personalized.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

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