Help desk software for customer-first teams

Help Scout’s on a mission to make every customer interaction more helpful and human.

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Untangle the mailbox mess

Create multiple mailboxes for each shared email address, so you can work seamlessly across departments, or manage several products or brands from a single account.

Help Scout Mailboxes

Collaborate with your team

Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.

Help Scout Notes

Private Notes

@mention others and collaborate to solve problems.

Help Scout Saved Replies

Saved Replies

Answer common questions perfectly, in only two clicks.

Help Scout Collision Detection

Collision detection

See who else is viewing or replying in real-time.

Help Scout Tags

Tagging

Categorize conversations for automation and reporting.

Help Scout Mailbox Interface
Blob Illustration

Inbox zero in less time

With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.

If Subject contains Invoice

Then Assign to Troy and Add tag(s) billing

“If the subject contains Invoice, assign the conversation to Troy and add the tag billing.”

If Tag(s) is equal to Outage

Then Send an Email To the customer and Change status closed

“If a conversation has the Outage tag, send an email to the customer and change the status to closed.”

If Status is equal to Active and Tag(s) contain Refund

Then Assign to Troy and Copy to folder Refund Requests

“If an active conversation has the Refund tag, copy it to the Refund Requests folder.”

 

Keep your finger on the pulse

With our robust and accessible Reporting, you can measure team performance, spot trends to prevent issues, monitor customer happiness, and more. You’ll be a star in every meeting.

More about reports

Use Help Scout with all your favorite tools

Help Scout has 50+ Integrations you can plug directly into your existing workflow. We’ve also got extensive developer tools, if that’s your cup of tea!

View the integrations

Beacon is more than chat.

Help content

​​Lead with relevant articles from Docs, so customers can find answers on their own.

Email

No funny business! If your team isn’t available to chat, Beacon falls back to email.

Live chat

When your team is available, Beacon offers live chat and displays your place in line.

Customer portal

No more second-guessing! Customers can view and reply to previous conversations.

How to get started

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Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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See Help Scout in action

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