Help desk software for customer-first teams

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Trusted by more than 12,000 businesses in 140 countries.

How our Help Desk Software can help you


Share team inboxes

Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.

More about Shared Inboxes

Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base

Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat


Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

More about Reports


Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See all Integrations

Plans for every team

Help Scout grows with you to fit your needs. Learn about all our plans here or start your free trial now with Plus, everything you need to delight your customers.

What’s included

  • All Standard features
  • 10 Mailboxes, 1 Docs site Additional Mailboxes are $10 each/month and Docs sites are $20 each/month.
  • Custom Fields
  • Teams
  • Salesforce, Jira, HubSpot Apps
  • HIPAA Compliance
  • SSO/SAML Authentication Add-on
  • Advanced Permissions
View all plans



per User per month
Billed Annually

Advanced features and reporting for teams at scale

Free 15-day Trial

Get started with Help Scout

Better experience for your customers, with a better help desk software. You'll be set up in minutes.

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