Create multiple mailboxes for each shared email address, so you can work seamlessly across departments, or manage several products or brands from a single account.
Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.
@mention others and collaborate to solve problems.
Answer common questions perfectly, in only two clicks.
See who else is viewing or replying in real-time.
Categorize conversations for automation and reporting.
With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.
If Subject contains Invoice
Then Assign to Troy and Add tag(s) billing
If Tag(s) is equal to Outage
Then Send an Email To the customer and Change status closed
If Status is equal to Active and Tag(s) contain Refund
Then Assign to Troy and Copy to folder Refund Requests
With our robust and accessible Reporting, you can measure team performance, spot trends to prevent issues, monitor customer happiness, and more. You’ll be a star in every meeting.More about reports
Help Scout has 50+ Integrations you can plug directly into your existing workflow. We’ve also got extensive developer tools, if that’s your cup of tea!
Lead with relevant articles from Docs, so customers can find answers on their own.
No funny business! If your team isn’t available to chat, Beacon falls back to email.
When your team is available, Beacon offers live chat and displays your place in line.
No more second-guessing! Customers can view and reply to previous conversations.