Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP

Inside Help Scout

Five Tools for Writing High Quality PHP

8 Slack Hacks for Reducing Information Anxiety

Customer Service

8 Slack Hacks for Reducing Information Anxiety

Reducing Complexity with Guard Clauses in PHP and JavaScript

Inside Help Scout

Reducing Complexity with Guard Clauses in PHP and JavaScript

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Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Customer Service

The Not-Particularly-Weird Science of Support

The Not-Particularly-Weird Science of Support

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

Software & Systems

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

The 4 Bucket System for Support

The 4 Bucket System for Support

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Hiring & Culture

Applying for a Job? Be Intelligent, Not Artificial

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

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