Photo: Emily Byford

Blog Author

Emily Byford

Emily is a B2B SaaS content marketer. When she’s not writing, she loves cooking and is a keen (indoor!) rock climber. Find her on Twitter or at ek-byford.com.

Posts by Emily

Customer Onboarding: Steps, Examples, and Best Practices
Growth & Culture
Customer Onboarding: Steps, Examples, and Best Practices
SaaS Customer Success: Key Roles, Strategies, and Tools
Growth & Culture
SaaS Customer Success: Key Roles, Strategies, and Tools
5 Examples of Customer Success Marketing for SaaS Teams
Growth & Culture
5 Examples of Customer Success Marketing for SaaS Teams
6 User Adoption Strategies for Growing SaaS Businesses
Growth & Culture
6 User Adoption Strategies for Growing SaaS Businesses
5 Effective Customer Loyalty Programs for Small Businesses
Growth & Culture
5 Effective Customer Loyalty Programs for Small Businesses
Creating a Customer Success Journey Map in 6 Steps
Growth & Culture
Creating a Customer Success Journey Map in 6 Steps
A Founder’s Guide to Collecting and Utilizing User Feedback
Growth & Culture
A Founder’s Guide to Collecting and Utilizing User Feedback

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Customer Service

View All Posts
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
15 Service Desk Software Options Every IT Team Should Consider
Software & Systems
15 Service Desk Software Options Every IT Team Should Consider
Customer Success Manager: A Career Road Map
Scaling Service
Customer Success Manager: A Career Road Map
View All Posts

Growth & Culture

View All Posts
Why Customer Satisfaction is Important for Your Business
Customer Engagement
Why Customer Satisfaction is Important for Your Business
9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
11 Cold Email Templates to Boost Your Response Rates
Revenue Growth
11 Cold Email Templates to Boost Your Response Rates
View All Posts

Inside Help Scout

View All Posts
Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes