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Posts by Help Scout

Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Simple-yet-powerful features allow you to handle incoming requests, seamlessly integrate with Shopify, give answers in an instant, and send messages beyond the inbox. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.

Check out our new AI features and explore the platform for yourself with a free trial or live demo. Not ready for a trial? Follow us on LinkedIn to see what we’re up to!

Posts by Help

Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Inside Help Scout
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Help Scout’s AI Is at Your Service
Inside Help Scout
Help Scout’s AI Is at Your Service
Building a Customer-Centric Ecommerce Business: The Complete Guide
Customer Service
Building a Customer-Centric Ecommerce Business: The Complete Guide
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Inside Help Scout
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Deliver a Seamless Support Experience with Messenger in Help Scout
Inside Help Scout
Deliver a Seamless Support Experience with Messenger in Help Scout
Tap Into Revenue in the Queue With Light Users
Customer Service
Tap Into Revenue in the Queue With Light Users
Make Customer Support a Team Sport with Light Users
Customer Service
Make Customer Support a Team Sport with Light Users
4 Message Styles and How to Use Them
Inside Help Scout
4 Message Styles and How to Use Them
The Complete Guide to Email Management in Higher Education: Ebook
Customer Service
The Complete Guide to Email Management in Higher Education: Ebook
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Inside Help Scout

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Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
1:01:33
New in the Queue: AI Drafts, Snooze, and Send Later
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
Support Team Mailbag: Managing the Queue
Product Tutorials
Support Team Mailbag: Managing the Queue
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Customer Service

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Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
How To Use Generative AI in Customer Support
Software & Systems
How To Use Generative AI in Customer Support
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Growth & Culture

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How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
Customer Engagement Platforms: An Overview
Customer Engagement
Customer Engagement Platforms: An Overview
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
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