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Posts by Help Scout

Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Simple-yet-powerful features allow you to handle incoming requests, seamlessly integrate with Shopify, give answers in an instant, and send messages beyond the inbox. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.

Check out our new AI features and explore the platform for yourself with a free trial or live demo. Not ready for a trial? Follow us on LinkedIn to see what we’re up to!

Posts by Help

Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Inside Help Scout
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Building a Customer-Centric Ecommerce Business: The Complete Guide
Customer Service
Building a Customer-Centric Ecommerce Business: The Complete Guide
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Inside Help Scout
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Deliver a Seamless Support Experience with Messenger in Help Scout
Inside Help Scout
Deliver a Seamless Support Experience with Messenger in Help Scout
Tap Into Revenue in the Queue With Light Users
Customer Service
Tap Into Revenue in the Queue With Light Users
Make Customer Support a Team Sport with Light Users
Customer Service
Make Customer Support a Team Sport with Light Users
4 Message Styles and How to Use Them
Inside Help Scout
4 Message Styles and How to Use Them
The Complete Guide to Email Management in Higher Education: Ebook
Customer Service
The Complete Guide to Email Management in Higher Education: Ebook
The Beginner’s Guide to Help Scout
Inside Help Scout
The Beginner’s Guide to Help Scout
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Customer Service

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Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
Customer Success Manager: A Career Road Map
Scaling Service
Customer Success Manager: A Career Road Map
Catch Me if You Can
The Supportive
Catch Me if You Can
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Growth & Culture

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9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
11 Cold Email Templates to Boost Your Response Rates
Revenue Growth
11 Cold Email Templates to Boost Your Response Rates
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Customer Engagement
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
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Inside Help Scout

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Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
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