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Blog Author

Jane Porter

Jane is a freelance writer and editor based in New York. She writes about business, technology, psychology, creativity, and more. Connect with her on Twitter.

Posts by Jane

The Science of Setting and Achieving Goals
Customer Service
The Science of Setting and Achieving Goals
Mastering the Art of ‘Just Start’
Customer Service
Mastering the Art of ‘Just Start’
What Psychology Teaches Us About Structuring the Workday
Customer Service
What Psychology Teaches Us About Structuring the Workday
Routine Disruption: How to Change Your Habits for the Better
Customer Service
Routine Disruption: How to Change Your Habits for the Better

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The 10 Best Ecommerce Customer Service Software in 2025
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Leveraging Transferable Skills for a Career Change
Support Careers
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Formatting Tips to Improve Your Knowledge Base Articles
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Boomeranging Back to Help Scout
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