Blog Author

Jane Porter

Jane is a freelance writer and editor based in New York. She writes about business, technology, psychology, creativity, and more. Connect with her on Twitter.

Posts by Jane

Mastering the Art of ‘Just Start’

Customer Service

Mastering the Art of ‘Just Start’

What Psychology Teaches Us About Structuring the Workday

Customer Service

What Psychology Teaches Us About Structuring the Workday

Routine Disruption: How to Change Your Habits for the Better

Customer Service

Routine Disruption: How to Change Your Habits for the Better

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Inside Help Scout

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Support Team Mailbag: Reducing Turnaround Time

Product Tutorials

Support Team Mailbag: Reducing Turnaround Time

Growth & Culture

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Customer Service

Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin

Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin

The Supportive Podcast Wraps-Up Season 1

The Supportive Podcast Wraps-Up Season 1

Conversation Corner Live: Teacher Appreciation

Leading Service

Conversation Corner Live: Teacher Appreciation

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