Photo: Jesse Short

Blog Author

Jesse Short

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

Posts by Jesse

How AI Can Help You Deliver Multilingual Support
Customer Service
How AI Can Help You Deliver Multilingual Support
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
How To Create an Outstanding Ecommerce Knowledge Base
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
The 10 Best Free Help Desk Ticketing Systems in 2025
Customer Service
The 10 Best Free Help Desk Ticketing Systems in 2025
Encouraging Empathy in Customer Service Teams
Customer Service
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
The 17 Best Customer Service Software in 2025 (Free & Paid)
Customer Service
The 17 Best Customer Service Software in 2025 (Free & Paid)
11 Cold Email Templates to Boost Your Response Rates
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
What is Knowledge Management? A Beginner’s Guide
Customer Service
What is Knowledge Management? A Beginner’s Guide
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