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Blog Author

Jesse Short

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

Posts by Jesse

How To Create an Outstanding Ecommerce Knowledge Base
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Encouraging Empathy in Customer Service Teams
Customer Service
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
15 Service Desk Software Options Every IT Team Should Consider
Customer Service
15 Service Desk Software Options Every IT Team Should Consider
11 Cold Email Templates to Boost Your Response Rates
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
The 16 Best Customer Service Software Platforms for 2024
Customer Service
The 16 Best Customer Service Software Platforms for 2024
What is Knowledge Management? A Beginner’s Guide
Customer Service
What is Knowledge Management? A Beginner’s Guide
Using AI for Email Writing: The 9 Best Tools
Customer Service
Using AI for Email Writing: The 9 Best Tools
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