Photo: Justin Wolfe

Blog Author

Justin Wolfe

Justin is a JavaScript Engineer at Help Scout, with a background in product support and support engineering. Outside of building features and fixing bugs, you can find Justin playing guitar, making erasure poetry, and watching reality TV in Portland, Oregon. Email him here.

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
View All Posts

Growth & Culture

View All Posts
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
View All Posts

Customer Service

View All Posts
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Software & Systems
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Data Quality: Why It’s Key To AI Support
Scaling Service
Data Quality: Why It’s Key To AI Support
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes