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Blog Author

Maryna Paryvai

Maryna is a results-driven CX executive passionate about efficient processes and human-centric customer support. With a track record of scaling ecommerce support operations, she firmly believes that exceptional customer experiences lie at the heart of every successful business.

Posts by Maryna

AI Support Metrics: 5 KPIs To Track
Customer Service
AI Support Metrics: 5 KPIs To Track
Boost Your Customer Support Efficiency with AI
Customer Service
Boost Your Customer Support Efficiency with AI
Chatbots vs. Conversational AI: Understanding the Difference
Customer Service
Chatbots vs. Conversational AI: Understanding the Difference
Customer Driven: The Meaning Behind Customer-Centric Strategies
Growth & Culture
Customer Driven: The Meaning Behind Customer-Centric Strategies
Customer Success Manager: A Career Road Map
Customer Service
Customer Success Manager: A Career Road Map
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Customer Service
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
What Is the Best Ecommerce Team Structure?
Growth & Culture
What Is the Best Ecommerce Team Structure?

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Leading Service
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