Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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A Support Manager’s Guide to Black Friday Volume
Customer Service

A Support Manager’s Guide to Black Friday Volume

Black Friday support volume is surprisingly predictable. Learn how to forecast your ticket load and find the people you’ll need to cover it.

Javier Silverio Expected More Complaints
Customer Service
Javier Silverio Expected More Complaints
Which Support Channels Can You Manage in Help Scout?
Customer Service
Which Support Channels Can You Manage in Help Scout?
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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Support Matters. So Do You.

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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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Introducing Conversation Sidebar: More at your fingertips in every conversation
Product
Introducing Conversation Sidebar: More at your fingertips in every conversation
SchoolsPLP
Product
SchoolsPLP
Academy to Innovate HR
Product
Academy to Innovate HR
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Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

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Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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Tools to help you grow

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