
Blog Author
Nick Francis
Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Posts by Nick


Help Scout and AI: A New Perspective

Help Scout’s Ultimate Guide to Remote Management

Remote Employees Shouldn’t Be Paid Less Based on Geography

ARPA: A Framework Alternative to the RACI Model

The Impact and Value of Taking a Sabbatical from Work

The Business Case for Support-Driven Growth

How to Build a Great Remote Company Culture

How to Build a Great Business
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