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Blog Author

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Posts by Nick

We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
Help Scout’s Ultimate Guide to Remote Management
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Black Lives Matter
Inside Help Scout
Black Lives Matter
Remote Employees Shouldn’t Be Paid Less Based on Geography
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
ARPA: A Framework Alternative to the RACI Model
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
Introducing Help Scout for Good
Inside Help Scout
Introducing Help Scout for Good
The Impact and Value of Taking a Sabbatical from Work
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
The Business Case for Support-Driven Growth
Growth & Culture
The Business Case for Support-Driven Growth
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Inside Help Scout

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Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
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New in the Queue: AI Drafts, Snooze, and Send Later
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
Support Team Mailbag: Managing the Queue
Product Tutorials
Support Team Mailbag: Managing the Queue
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Growth & Culture

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How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
Customer Engagement Platforms: An Overview
Customer Engagement
Customer Engagement Platforms: An Overview
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
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Customer Service

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Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
How To Use Generative AI in Customer Support
Software & Systems
How To Use Generative AI in Customer Support
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