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Blog Author

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Posts by Nick

We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
Help Scout’s Ultimate Guide to Remote Management
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Black Lives Matter
Inside Help Scout
Black Lives Matter
Remote Employees Shouldn’t Be Paid Less Based on Geography
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
ARPA: A Framework Alternative to the RACI Model
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
Introducing Help Scout for Good
Inside Help Scout
Introducing Help Scout for Good
The Impact and Value of Taking a Sabbatical from Work
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
The Business Case for Support-Driven Growth
Growth & Culture
The Business Case for Support-Driven Growth
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Scaling Service
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22 Impactful Customer Service Survey Questions to Ask in 2024
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Customer Engagement
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Engineering
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Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
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