Photo: Nick Francis

Blog Author

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Posts by Nick

Help Scout Now Includes Unlimited Seats
Inside Help Scout
Help Scout Now Includes Unlimited Seats
Help Scout and AI: A New Perspective
Inside Help Scout
Help Scout and AI: A New Perspective
Help Scout’s Ultimate Guide to Remote Management
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Remote Employees Shouldn’t Be Paid Less Based on Geography
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
ARPA: A Framework Alternative to the RACI Model
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
The Impact and Value of Taking a Sabbatical from Work
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
The Business Case for Support-Driven Growth
Growth & Culture
The Business Case for Support-Driven Growth
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
How to Build a Great Business
Growth & Culture
How to Build a Great Business
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Growth & Culture

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Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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Customer Service

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The Not-Particularly-Weird Science of Support
Articles
The Not-Particularly-Weird Science of Support
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Software & Systems
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
The Ultimate Guide to SaaS Customer Support in 2025
Tips & Templates
The Ultimate Guide to SaaS Customer Support in 2025
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