Inside Help Scout
![Photo: Nick Francis](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fn1XFWS9SbernHwo2AeLz1%2F9b68823c920f3df433b353a27069eb9d%2Fnick-francis-headshot_sm.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=500&h=500&s=5509185ef8773edbef9a2b84f013f7c2)
Blog Author
Nick Francis
Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Posts by Nick
![We’ve Changed Our Minds About AI in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nFbqxDdaeZNWnXCFAiGdS%2F9834041fa5d310e33c9c088b8e18c561%2FHow_and_Why_Help_Scout_Uses_AI.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=725a1256b90a073808d0ff2fe1faea5a)
![Help Scout’s Ultimate Guide to Remote Management](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4F783ipz1oH5KQ1KEzmjaV%2Fdd1ae2e98d24dc2a7bdb2e2b7ce78e5a%2Fultimate-guide-to-remote-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f33bb8b1bd5a8cfc379dab59d5646733)
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
![Black Lives Matter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1rG63jbQI1BEbu3W65IvxN%2F97b77d1fc0761dc80c93daf24c3e2eed%2Fblm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=db1f3f5075ba00b9e0d63cb2fb894fe8)
Inside Help Scout
Black Lives Matter
![Remote Employees Shouldn’t Be Paid Less Based on Geography](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Ls2InfcuuvPG3pI3AScxP%2F01c61e16294145d29755d5b0e330a29c%2Fremote-salaries.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e81c9dcb11fede148d1ae0c871be8fe7)
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
![Working Remotely: Tips from 100+ Remote Workers & Leaders](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6AaaENkKFZoUfMBjZOXLBV%2F4c3631372fac40a89c20c9d13b3515c5%2Fworking-remotely--hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=88f681f7eae726eb5474639342e55eb9)
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
![ARPA: A Framework Alternative to the RACI Model](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HzDcUxZ2FQabD1AJUTPT5%2Fd32bd5bcb9f37fc8a026f39300bcf9a8%2Farpa-raci-model.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=df8b48c7594b74d5f57452825d7228f0)
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
![Introducing Help Scout for Good](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkFfa5KNzeHPAp03M8XPdA%2F30acd0492f5694c2625fcf0925f424f3%2Fhelp-scout-for-good.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74e8ace2de688d2f71a30e3841a9eddd)
Inside Help Scout
Introducing Help Scout for Good
![The Impact and Value of Taking a Sabbatical from Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6w6wxBHsOOFrU58F09hx1n%2Fbb47dc0e2c514b9e63b2ea3a6d8cde2a%2Fsabbatical-from-work.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=800&h=448&s=ccf696316a5154bc0c0430f8046e94e4)
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
![The Business Case for Support-Driven Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7inxoHx8uu6BykFH9D2lRh%2F4d7498273744d2cde3a7f56995be5290%2Fbusiness-case-for-support-driven-growth.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=689db5a6700f2c2db5e1317d5ad2e7fb)
Growth & Culture
The Business Case for Support-Driven Growth
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