Help Scout vs. Kayako

Help scout is an all-in-one platform for growing businesses. It’s simple to use, easy to manage, and has the tools needed to deliver best-in-class customer experiences.

Why choose Help Scout over Kayako?

Kayako has the basic features you need to respond to customers, but with a higher per-user price and a longer time to set up. Help Scout is easier to use and more affordable, so growing businesses can focus on what matters — building customer relationships.

pricing

Save money

A more affordable option than Kayako ($125 /agent/month) for companies of all sizes, without hidden fees or surprise price increases.

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Simple set up

Start delighting your customers in minutes. Reviewers on G2 rate Help Scout a 9.2 compared to Kayako’s 7.9 for ease of setup.

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Grows with your business

As your needs become more complex, Help Scout has the scalability you need. In fact, over 80% of midsize businesses that start with Help Scout stick around for 4 or more years.

What others are saying

It’s not just us, buyers on G2 are saying the same thing about their experience. Help Scout scores higher in the following categories that matter most for customers.

Ease of Use
9.2
Kayako: 8.1
Ease of Setup
9.2
Kayako: 7.9
Ease of Doing Business With
9
Kayako: 8.3
Quality of Support
8.9
Kayako: 8.1
Ease of Admin
9
Kayako: 8

Transparent Pricing

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Consistent pricing

Whether you’re a team of five or 500, our per-agent cost stays the same.

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More value for less

Shared inboxes, live chat, proactive messaging, and knowledge bases come with every Help Scout plan.

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No contracts

No red tape, just sign up and go.

Help Scout is right for you if...

There are unique challenges to scaling, and Help Scout is built to specifically address those needs. With features like separate mailboxes for different teams and a mobile app to manage conversations on the go, our only priority is to help companies provide world-class support to customers.

You won’t have to deal with surprise price hikes or upsells, unlike Kayako. Our pricing is clear and transparent, so you’ll know exactly what you’re getting and how much it costs right up front. We don’t do contracts either — you only pay for what you use.

Charting your path forward is much easier when you know where you’re starting. With Help Scout, you have access to reports out of the box on all plans, such as average response time, ticket volume by channel and time of day, and much more. You’re also able to create custom reports if you need to take a deeper dive. With Kayako, building custom reports is difficult with no filtering options and frequent bugs.

With Help Scout, you can learn the platform in less than an hour and become a power user in less than a day. It’s that easy to get started. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.

Help Scout can be as simple or powerful as you need it to be. As your needs get more complex, Help Scout is ready to meet the challenge with features like workflows, tags, custom fields, and advanced reporting. They work together so you can focus on what matters most — delivering a world-class customer experience.

What you can do with Help Scout

Email

Share team inboxes

Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.

More about Shared Inboxes
Mailbox: Screenshot
Mailbox: Avatar

Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base
Illustration: Guest Pass

Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat

Reports

Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

More about Reports
Reports: Screenshot

Integrations

Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See all Integrations
Integrations: Screenshot

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes