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Help Scout vs. Kayako
Help scout is an all-in-one platform for growing businesses. It’s simple to use, easy to manage, and has the tools needed to deliver best-in-class customer experiences.
Kayako has the basic features you need to respond to customers, but with a higher per-user price and a longer time to set up. Help Scout is easier to use and more affordable, so growing businesses can focus on what matters — building customer relationships.
A more affordable option than Kayako ($125 /agent/month) for companies of all sizes, without hidden fees or surprise price increases.
Start delighting your customers in minutes. Reviewers on G2 rate Help Scout a 9.2 compared to Kayako’s 7.9 for ease of setup.
As your needs become more complex, Help Scout has the scalability you need. In fact, over 80% of midsize businesses that start with Help Scout stick around for 4 or more years.
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
FYI: You can import your Kayako data directly into Help Scout, no IT required.
Learn moreGet all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Explore all plansper userUsers are members of your team in Help Scout per month
All the basics to get started with multi-channel support
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for growing teams
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
There are unique challenges to scaling, and Help Scout is built to specifically address those needs. With features like separate inboxes for different teams and a mobile app to manage conversations on the go, our only priority is to help companies provide world-class support to customers.
You won’t have to deal with surprise price hikes or upsells, unlike Kayako. Our pricing is clear and transparent, so you’ll know exactly what you’re getting and how much it costs right up front. We don’t do contracts either — you only pay for what you use.
Charting your path forward is much easier when you know where you’re starting. With Help Scout, you have access to reports out of the box on all plans, such as average response time, ticket volume by channel and time of day, and much more. You’re also able to create custom reports if you need to take a deeper dive. With Kayako, building custom reports is difficult with no filtering options and frequent bugs.
With Help Scout, you can learn the platform in less than an hour and become a power user in less than a day. It’s that easy to get started. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.
Help Scout can be as simple or powerful as you need it to be. As your needs get more complex, Help Scout is ready to meet the challenge with features like workflows, tags, custom fields, and advanced reporting. They work together so you can focus on what matters most — delivering a world-class customer experience.