Help Scout vs. Kayako

Pick a platform that‘s easy to use

Help scout is an all-in-one platform for growing businesses. It’s simple to use, easy to manage, and has the tools needed to deliver best-in-class customer experiences.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Why choose Help Scout over Kayako?

Kayako has the basic features you need to respond to customers, but with a higher per-user price and a longer time to set up. Help Scout is easier to use and more affordable, so growing businesses can focus on what matters — building customer relationships.

The platform that’s
powerful not perplexing


Give the right response right away

Help Center

Help your customers help themselves


Offer real-time support with real humans


FYI: You can import your Kayako data directly into Help Scout, no IT required.

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All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

Explore all plans

Help Scout is right for you if...

There are unique challenges to scaling, and Help Scout is built to specifically address those needs. With features like separate inboxes for different teams and a mobile app to manage conversations on the go, our only priority is to help companies provide world-class support to customers.

You won’t have to deal with surprise price hikes or upsells, unlike Kayako. Our pricing is clear and transparent, so you’ll know exactly what you’re getting and how much it costs right up front. We don’t do contracts either — you only pay for what you use.

Charting your path forward is much easier when you know where you’re starting. With Help Scout, you have access to reports out of the box on all plans, such as average response time, ticket volume by channel and time of day, and much more. You’re also able to create custom reports if you need to take a deeper dive. With Kayako, building custom reports is difficult with no filtering options and frequent bugs.

With Help Scout, you can learn the platform in less than an hour and become a power user in less than a day. It’s that easy to get started. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.

Help Scout can be as simple or powerful as you need it to be. As your needs get more complex, Help Scout is ready to meet the challenge with features like workflows, tags, custom fields, and advanced reporting. They work together so you can focus on what matters most — delivering a world-class customer experience.

Screenshot: Beacon
Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

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