“We used to just have a group in Google, and that was our support,” says Grant Thomas-Leport, Director of Product and Support at GrabCad. “And the big sticking point, especially around Zendesk and Salesforce, was they just weren’t very easy to learn. It wasn’t a good user experience.”
Help Scout
Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Simple-yet-powerful features allow you to handle incoming requests, seamlessly integrate with Shopify, give answers in an instant, and send messages beyond the inbox. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.
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