Customer Stories

Customer Story: GrabCad

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Help Scout
Help Scout

“We used to just have a group in Google, and that was our support,” says Grant Thomas-Leport, Director of Product and Support at GrabCad. “And the big sticking point, especially around Zendesk and Salesforce, was they just weren’t very easy to learn. It wasn’t a good user experience.”

“Training new people in Help Scout is quite simple. It really takes less than five minutes most of the time. Our developers are totally comfortable to just log in and answer an issue.”

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Free 15-day Trial