For customer support staff, the queue is more than just a list of customers needing help. It’s an actor in it’s own right, a presence that can dominate a work day, tear plans apart, and even provide a wonderful surprise from time to time.
I asked customer service professionals to describe what their support queues would be if they were alive. Then I took those descriptions to three illustrators — two of whom are full-time support professionals themselves — and had them create the excellent works below. You probably see the queue as something completely different, though, and I’d love to hear about it. See you in the comments!
Terrier in the queue
Indescribable! Indestructible! Nothing can stop it!
Knock knock knocking on support’s door
What does your queue look like?
How the support queue feels is different from person to person, and even from hour to hour. How would you describe the support queue on your best day? Or on your toughest day? Leave a comment below, and we’ll pick a few of our favorites to add to this gallery!
Or if you’re a support professional with an artistic side and you’d like to illustrate a queue monster, we’d love to hear from you, too. If the illustrations above make you feel like the bar is too high … rejoice in my personal quality-bar-lowering contribution:
Too many spawn points
Please leave a comment with your description, or your offer to illustrate them!