Better, faster answers to patient emails

Organize and answer all your incoming emails, automate repetitive tasks, and protect patient information with Help Scout.

Healthcare LP Hero

Top healthcare clinics, hospitals, and services use Help Scout

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Provide the service your patients are looking for

Aside from quality care, 70.8% of patients rate customer service as more important than even bedside manner when it comes to a 5-star experience. Help Scout makes it easy to deliver that experience every time.

Work smarter, not harder

Work smarter, not harder

Help Scout is designed to be as easy to use as an email inbox. Get started in an hour, and become a power user in a day.

Fix communication bottlenecks

Fix communication bottlenecks

Bring all your conversations into one platform, and automatically sort, assign, and prioritize them, so nothing gets lost.

Secure and reliable

Secure and reliable

Help Scout offers enterprise-level security, user permissions, and 99.9% uptime to keep sensitive customer information safe.

Helping patients is easier with Help Scout

Make sure every patient gets an answer, keep your team in sync, and reduce email volume by up to 30% with a self-help knowledge base.

Upgrade your email management - Healthcare

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically."

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display customer information to provide better support faster and avoid digging through multiple systems.

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Provide instant answers

When patients can find answers themselves, you’ll have more satisfied patients and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand patient needs

Track what your patients are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your company with your own with custom branding.

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Knowledge Base

Out-of-the-box Reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

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Reporting

Sync your top tools

Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.

90+ Integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

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All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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Every channel comes standard

All core products are included with every plan

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Transparent pricing

No surprises or hidden fees

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No contract required

Add or remove users whenever you need to

Healthcare resources and use cases

Healthcare and patient service companies that use Help Scout have better outcomes. Learn how with success stories and thought leadership from our award winning blog.

Delivering Great Customer Service in the Healthcare Industry
Customer ServiceDelivering Great Customer Service in the Healthcare Industry

Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.

The Beginner’s Guide to Help Scout
Inside Help ScoutThe Beginner’s Guide to Help Scout

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.

The Problem With Gmail and Outlook for Shared Email
Customer ServiceThe Problem With Gmail and Outlook for Shared Email

If you're struggling to manage email with Google Collaborative Inbox or Outlook Shared Mailbox, learn if upgrading to a shared inbox might be right for you.

How to Build a Strong Customer Service Culture
Customer ServiceHow to Build a Strong Customer Service Culture

Discover strategies executives, support leaders, and support agents can use to build and maintain a strong company customer service culture.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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