Strong client relationships start with communication

Your client relationships are your greatest asset. Bring all client communication into Help Scout to level-up your teamwork, respond faster, and ensure nothing slips through the cracks.

Professional-Services-Hero colleagues working together

Professional service companies trust Help Scout with client communication.

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Deliver exceptional client experiences

The success of your business hinges on providing the best client experience possible. Help Scout enables you to work smarter and deliver the service your clients will keep coming back for.

Provide fast, quality responses

Provide fast, quality responses

With Help Scout’s shared inboxes, users are able to respond to 52.6% more client messages in their first year.

Scale your team with ease

Scale your team with ease

Help Scout is so easy to use, you can onboard any new team member and make them a power user in a day.

Stay organized as you grow

Stay organized as you grow

Assign and prioritize every client message to ensure your highest value relationships get the attention they need.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce client questions
 by up to 30% with a self-help knowledge base.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving clients a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display client information to provide better support faster and avoid digging through multiple systems.

More about Email Management
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Provide instant answers

When clients can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand client needs

Track what your clients are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

More about Reporting
Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your teams in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

More about Integrations
Segment.io
BriteVerify
Salesforce
Nicereply
Hively
OnePageCRM
Mixpanel
Segment.io
BriteVerify
Salesforce
Campfire
Constant Contact
Churn Buster
WooCommerce
Freshbooks
Campaign Monitor
FullStory
Campfire
Constant Contact
Churn Buster
Bronto
PipelineDeals
Jira
KISSmetrics
Magento
SnapEngage
Infusionsoft
Bronto
PipelineDeals
Jira

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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Every channel comes standard

All core products are included with every plan

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Transparent pricing

No surprises or hidden fees

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No contracts

Add or remove users whenever you need to

Professional services resources and use cases

Businesses that use Help Scout have happier clients and teams. Learn how with success stories and thought leadership from our award winning blog.

Customer Story: Threadless
Inside Help ScoutCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience.

How Better Customer Service Attracts and Retains Better Clients
Customer ServiceHow Better Customer Service Attracts and Retains Better Clients

Concierge customer treatment (not price or even skill) is the way to land quality contracts.

7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service7 Shared Mailbox Best Practices You Can Put Into Action

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.

Buyer's Guide to Choosing the Right Customer Support Tool
Customer ServiceBuyer's Guide to Choosing the Right Customer Support Tool

Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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