Professional service companies trust Help Scout with client communication.
Deliver exceptional client experiences
The success of your business hinges on providing the best client experience possible. Help Scout enables you to work smarter and deliver the service your clients will keep coming back for.
Provide fast, quality responses
With Help Scout’s shared inboxes, users are able to respond to 52.6% more client messages in their first year.
Scale your team with ease
Help Scout is so easy to use, you can onboard any new team member and make them a power user in a day.
Stay organized as you grow
Assign and prioritize every client message to ensure your highest value relationships get the attention they need.
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce client questions by up to 30% with a self-help knowledge base.
Upgrade your email management - Professional Services
Help Scout's shared inbox helps your team do more with less, while giving clients a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display client information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When clients can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand client needs
Track what your clients are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
No surprises or hidden fees
No contract required
Add or remove users whenever you need to
Professional services resources and use cases
Businesses that use Help Scout have happier clients and teams. Learn how with success stories and thought leadership from our award winning blog.
Inside Help ScoutCustomer Story: Threadless
Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience.
Customer ServiceHow Better Customer Service Attracts and Retains Better Clients
Concierge customer treatment (not price or even skill) is the way to land quality contracts.
Customer Service7 Shared Mailbox Best Practices You Can Put Into Action
If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.
Customer ServiceBuyer's Guide to Choosing the Right Customer Support Tool
Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.