Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.
Mathew Patterson • 3 min read
What is the customer support career path? What tools and skills do you need to develop a successful career? We’ll show you in this customer support career guide.
The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.
Emily Triplett Lentz • 6 min read
Careers in customer service and support offer better salaries and carry more clout than ever before. Learn how to grow your career by elevating the profession itself.
Emily Triplett Lentz • 5 min read
Latest customer support salary data showing what support pros earn by gender, location, across companies, industries and the world.
To spot high-upside opportunities in customer service, be sure to use these 4 practical frameworks.
Gregory Ciotti • 6 min read
Customer support isn’t all gifs and happiness. Greg shares a more realistic perspective on the difficult, important work of the customer service team.
Gregory Ciotti • 7 min read
Working in customer service can be emotionally exhausting. Giving support staff feedback sessions and time away from the queue can rebuild their resilience.
Paul Jun • 8 min read
Customer support roles require a lot of resilience, even if you're completely in love with your job.
Alex Edwards • 6 min read
Sometimes, due to forces beyond your control, you have to solve customer problems that your product or site didn't create.
Mo McKibbin • 6 min read
Believe it or not, there are exciting career paths in customer service and customer support that pay well and develop a variety of skill sets no other industry can offer.
Emily Triplett Lentz • 8 min read
“Learn what customer service managers look for in a résumé and how to make yours stand out.”
Mathew Patterson • 8 min read
There are multiple paths for career growth for customer service and support staff at Help Scout. Explore the options and understand the responsibilities involved.
Mathew Patterson • 7 min read