Photo: Emily Triplett Lentz

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Emily Triplett Lentz

Emily is a Help Scout alum. You can find her on Twitter.

Posts by Emily

The HIPAA-Compliant Help Desk Software You Can Trust
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
47 Pro Tips on How to Talk to Customers
Customer Service
47 Pro Tips on How to Talk to Customers
Tips for Finding Your Perfect Customer Service Career Path
Customer Service
Tips for Finding Your Perfect Customer Service Career Path
Writing the Perfect Customer Thank-You Note (+ Examples)
Growth & Culture
Writing the Perfect Customer Thank-You Note (+ Examples)
Help Scout's Annual Customer Support Salary Study
Customer Service
Help Scout's Annual Customer Support Salary Study
What Remote Companies Can Teach About Asynchronous Communication
Growth & Culture
What Remote Companies Can Teach About Asynchronous Communication
Making Content More Inclusive
Inside Help Scout
Making Content More Inclusive
4 Ways to Determine What Your Customer Really Needs
Customer Service
4 Ways to Determine What Your Customer Really Needs
How to Write Conclusions That Don’t Suck
Growth & Culture
How to Write Conclusions That Don’t Suck
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Customer Success Manager: A Career Road Map
Scaling Service
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Growth & Culture

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Why Customer Satisfaction is Important for Your Business
Customer Engagement
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Customer Engagement
9 Customer Experience KPIs to Track for Better Business Outcomes
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Revenue Growth
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Engineering
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Product Tutorials
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Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
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