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Emily Triplett Lentz

Emily is a Help Scout alum. You can find her on LinkedIn.

Posts by Emily

The HIPAA-Compliant Help Desk Software You Can Trust
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
47 Pro Tips on How to Talk to Customers
Customer Service
47 Pro Tips on How to Talk to Customers
Tips for Finding Your Perfect Customer Service Career Path
Customer Service
Tips for Finding Your Perfect Customer Service Career Path
Writing the Perfect Customer Thank-You Note (+ Examples)
Growth & Culture
Writing the Perfect Customer Thank-You Note (+ Examples)
Help Scout's Annual Customer Support Salary Study
Customer Service
Help Scout's Annual Customer Support Salary Study
What Remote Companies Can Teach About Asynchronous Communication
Growth & Culture
What Remote Companies Can Teach About Asynchronous Communication
Making Content More Inclusive
Inside Help Scout
Making Content More Inclusive
4 Ways to Determine What Your Customer Really Needs
Customer Service
4 Ways to Determine What Your Customer Really Needs
How to Write Conclusions That Don’t Suck
Growth & Culture
How to Write Conclusions That Don’t Suck
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Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
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Improve Experience with Customer Service Automation
Scaling Service
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How To Use Generative AI in Customer Support
Software & Systems
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Growth & Culture

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How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
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Customer Engagement Platforms: An Overview
Customer Engagement
Customer Engagement Platforms: An Overview
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
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