Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.
Sarah Chambers • 8 min read
Creating a customer-centric company is a top priority for businesses looking to thrive in today's customer-first world.
Gregory Ciotti • 8 min read
Getting the whole team to answer support questions is the fastest way to ensure your company truly understand the customer experience.
Mathias Meyer • 6 min read
When sales and customer service work together, they succeed by giving the customer a better experience.
Help Scout • 10 min read
Three ways to get your support, sales, and marketing teams working together effectively.
Mathew Patterson • 7 min read
Complex software solutions, misconceptions about customer support and lack of engagement are causing your team to provide poor customer service.
Suneet Bhatt • 6 min read
How to offer great customer service when your startup is still small
Adii Pienaar • 8 min read
We partnered with HubSpot to bring you the ultimate guide to human-centered customer support.
Emily Triplett Lentz • 1 min read
Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works directly with customers.
Kristi Thompson • 10 min read