Live Event

5 Ways Customer Success Teams Can Use Messages to Boost Engagement

Watch the recording to learn how Messages empowers Customer Success Managers to achieve their goals.

Hosted by
Megan Kopalasingam

Hosted by
Megan Kopalasingam

Customer success teams are being challenged to achieve their goals with less. But what if you had a tool that helps deliver positive customer experiences, resulting in more happy and loyal users?

Help Scout's Messages feature lets you directly communicate with customers in-app and on your website. Join us to learn from Megan Kopalasingam, Product Marketing Manager, and Alison Groves, Customer Champion at Help Scout, on how customer success teams can leverage Messages to educate, retain, and build stronger connections with customers.

 In this webinar, you’ll learn:

  • The different Message types and how to deploy each

  • 5 ways you can use Messages to reduce churn and improve customer experiences

  • Best practices to ensure your Messages drive results

This webinar aired on September 14th at 2 PM (EST). You can watch the recording now by clicking on the video above!

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Megan Kopalasingam
Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of Help Scout you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

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