Photo: Megan Kopalasingam

Blog Author

Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of Help Scout you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

Posts by Megan

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Inside Help Scout
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Inside Help Scout
Quarterly Release Notes: AI, Shopify, Instagram, and More
Bring Instagram Conversations Into Help Scout
Inside Help Scout
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Inside Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Inside Help Scout
Introducing AI Assist for Better, Faster Responses
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Inside Help Scout
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Want to Reduce Support Volume? Follow These 5 Steps
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
Spikeball is a Help Scout User for Life: Here's Why
Inside Help Scout
Spikeball is a Help Scout User for Life: Here's Why
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Inside Help Scout
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Show 1 more posts

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
Navigating Change Management: Transitioning to Inbox 2
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
View All Posts

Growth & Culture

View All Posts
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
View All Posts

Customer Service

View All Posts
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo