Essentials of Customer Reporting

Aug 28th, 12pm PT / 3pm ET

Mat Patterson

Hosted by Mat Patterson

Customer Evangelist at Help Scout

You spend a lot of time and effort talking to your customers and prospects, but are you learning everything you could be from those conversations? Do you know why people are contacting you, or how the volume of requests is changing over time?

Moving from an email inbox to specialized customer messaging software gives you access to reporting tools that can help you answer those questions and more. If you’ve ever wanted a better understanding of your customers and your business, or wished you had real data to base your decisions on, reporting is for you.

Join Help Scout’s Mat Patterson for this 30-minute webinar, and learn how to effectively use your reports. You will be able to:

  • Understand the key information available in your help desk reports
  • Decide what to measure and how to collect the right data
  • Create a plan for managing your inbound customer contact volumes
  • Capture more useful insights from your customers

Attend live for the chance to take part in the Q&A session! If you can’t make it, please register anyway and we’ll send you the full recording.

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