Foundations of Great Service

Class 1: Vision and Values

Are you delivering high quality customer service? To answer confidently you will need a clear standard to measure against, one based on your own company’s goals and values.

Mathew Patterson
Mathew Patterson

Help Scout

In this video, you will learn the three critical elements of a customer service standard and see how Atlassian’s core values inform their service. You’ll be equipped with a set of questions to help you define your own standard and provided some useful examples to follow.

Suggested actions from this class:

  • Set some internal targets for responsiveness.
  • Discuss ethical service principles with your team.
  • Answer this question together: How do we want our customers to describe the service we provide?

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