Define the speed of response and resolution that you want to aim for, and the limits of what would be acceptable service for your team.
Foundations of Great Service
Class 1: Vision and Values
Are you delivering high quality customer service? To answer confidently you will need a clear standard to measure against, one based on your own company’s goals and values.
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In this video, you will learn the three critical elements of a customer service standard and see how Atlassian’s core values inform their service. You’ll be equipped with a set of questions to help you define your own standard and provided some useful examples to follow.
Make sure you and your team have a shared understanding of how you want your customers to be treated, and what is unacceptable.
Answer this question together: How do we want our customers to describe the service we provide?
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