Proactive Customer Service: From Solving Problems to Supporting Success

Fast, friendly, and accurate responses to customer questions are essential for good service — but those are merely table stakes for customer-centric businesses. Helping your customers succeed means getting them the information they need before they even have to ask. The thoughtful combination of messaging tools, helpful self-service content, and traditional support can take your service to the next level.

With decades of combined experience in customer service and education, our hosts are ready to share their stories and real-world advice. Join them for a practical discussion about how to deliver proactive customer service that generates real results.

What you’ll learn:

• Why proactive service is the next frontier for customer-centric businesses
• How to use messaging tools to create better customer experiences
• The role of product education in customer support and business growth
• How to get your team on board with a proactive, service-driven model