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Rick Denton

Rick Denton believes the best meals are served outside and require a passport. With EX4CX, Execution for Customer Experience, Rick helps companies start listening to their customers and create great experiences for every customer, every time.

Posts by Rick

7 Key Customer Experience Metrics, From Basic to Advanced
Customer Service
7 Key Customer Experience Metrics, From Basic to Advanced
Customer Experience vs. Customer Success: Explained
Customer Service
Customer Experience vs. Customer Success: Explained
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Customer Service
4 Simple Tips for Crafting an Ideal B2B Customer Experience
6 Customer Experience Books Every Founder Should Read
Customer Service
6 Customer Experience Books Every Founder Should Read
CX Fitness: Conducting a Customer Experience Analysis
Customer Service
CX Fitness: Conducting a Customer Experience Analysis
Creating a Customer Experience Team: 4 Questions to Ask
Customer Service
Creating a Customer Experience Team: 4 Questions to Ask
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9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
5 Lessons Learned on The Supportive Season 2
Customer Service
5 Lessons Learned on The Supportive Season 2
The 7 Best Help Desk Software for Education in 2026
Customer Service
The 7 Best Help Desk Software for Education in 2026
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Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
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Growth & Culture

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Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
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