Photo: Rick Denton

Blog Author

Rick Denton

Rick Denton believes the best meals are served outside and require a passport. With EX4CX, Execution for Customer Experience, Rick helps companies start listening to their customers and create great experiences for every customer, every time.

Posts by Rick

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture
7 Key Customer Experience Metrics, From Basic to Advanced
Customer Experience vs. Customer Success: Explained
Growth & Culture
Customer Experience vs. Customer Success: Explained
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Growth & Culture
4 Simple Tips for Crafting an Ideal B2B Customer Experience
6 Customer Experience Books Every Founder Should Read
Growth & Culture
6 Customer Experience Books Every Founder Should Read
CX Fitness: Conducting a Customer Experience Analysis
Growth & Culture
CX Fitness: Conducting a Customer Experience Analysis
Creating a Customer Experience Team: 4 Questions to Ask
Growth & Culture
Creating a Customer Experience Team: 4 Questions to Ask
How to Get Started Delivering Proactive Customer Service
Customer Service
How to Get Started Delivering Proactive Customer Service

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Growth & Culture

View All Posts
A Guide to Elevating Your Ecommerce Game with WhatsApp
Ecommerce
A Guide to Elevating Your Ecommerce Game with WhatsApp
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
From Peer to Peer: A Guide to the C2C Ecommerce Model
Ecommerce
From Peer to Peer: A Guide to the C2C Ecommerce Model
View All Posts

Customer Service

View All Posts
AI Support Metrics: 5 KPIs To Track
Leading Service
AI Support Metrics: 5 KPIs To Track
Boost Your Customer Support Efficiency with AI
Scaling Service
Boost Your Customer Support Efficiency with AI
The 9 Best Social Media Customer Service Software (2024)
Software & Systems
The 9 Best Social Media Customer Service Software (2024)
View All Posts

Inside Help Scout

View All Posts
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Product Updates
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes