Blog Author

Chanita Simms

Chanita is a Help Scout alum and the founder of Melanin.Tech.

Posts by Chanita

The Skills You Need for a Support-Driven Growth Role

Growth & Culture

The Skills You Need for a Support-Driven Growth Role

9 Ways to Foster Diversity and Inclusion at Work

Growth & Culture

9 Ways to Foster Diversity and Inclusion at Work

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Discover the latest in...

Growth & Culture

A Guide to Elevating Your Ecommerce Game with WhatsApp

A Guide to Elevating Your Ecommerce Game with WhatsApp

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

From Peer to Peer: A Guide to the C2C Ecommerce Model

From Peer to Peer: A Guide to the C2C Ecommerce Model

Customer Service

AI Support Metrics: 5 KPIs To Track

Leading Service

AI Support Metrics: 5 KPIs To Track

Boost Your Customer Support Efficiency with AI

Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo