Blog Author
Mercer Smith
Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.
Posts by Mercer
Help Desk vs. Service Desk: Which Is Best for You?
6 Great Templates for Customer Onboarding Emails
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Email vs. Live Chat Support
How to Write the Best Customer Support Manager Job Description
Show 35 more posts
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