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Blog Author

Mercer Smith

Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.

Posts by Mercer

Best Practices and Tips for Implementing a Help Desk
Customer Service
Best Practices and Tips for Implementing a Help Desk
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
6 Great Templates for Customer Onboarding Emails
Customer Service
6 Great Templates for Customer Onboarding Emails
How to Create and Organize a Knowledge Base
Customer Service
How to Create and Organize a Knowledge Base
How To Create an Excellent Customer Engagement Strategy
Customer Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Customer Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Customer Service
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
Customer Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Customer Service
8 Free Customer Satisfaction Survey Templates
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