Customer Service
Blog Author
Mercer Smith
Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.
Posts by Mercer
![Best Practices and Tips for Implementing a Help Desk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VBIGJWSmTjyO6tGd0qoPg%2F2bf929e1ec91560ce0a345b99fc8b104%2Fcustomer-onboarding-specialist-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=787dd4464cbb93bddc4700cc158e3e19)
![Help Desk vs. Service Desk: Which Is Best for You?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3WXzVYBrLLrpOXAFQLUsEq%2F5a46b3ae3a9e571133208468123473b0%2Fhow-to-talk-to-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=53624d219a4ca6969a139f27db7f6ec5)
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
![6 Great Templates for Customer Onboarding Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6O98qIQ91t2t2SHtxzbGfT%2Fbe69ce83ddd3234b2c44c3301854898a%2FCompressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=014f7d8db7b0b80f63484b784dd18bb7)
Customer Service
6 Great Templates for Customer Onboarding Emails
![How to Create and Organize a Knowledge Base](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FTiy6D51upOJkis8Wm7u8u%2Fc00884c29231ae104da223938c85e42c%2FCreating-a-Knowledge-Base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f164c24c527856115d1bded770abef09)
Customer Service
How to Create and Organize a Knowledge Base
![How To Create an Excellent Customer Engagement Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3qPTcuKCnlWKomtcZYkN02%2Ff92441f1a68883e950969970b3e45cea%2Fcustomer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e7585cc2df0ad128415c9d467606eac4)
Customer Service
How To Create an Excellent Customer Engagement Strategy
![Building a Customer-Focused Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ENwWQTa2luk2XmvJ4R0Jt%2F205cc6c8959967f53858d0dc68798fae%2Fcustomer-success-marketing.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b33ea160fcc6a2af32e50a3f822d683)
Customer Service
Building a Customer-Focused Company
![A Guide to Customer Success Manager Career Paths](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3lxOYDiGs9wJpYGPmO9Hxp%2F003f0bb86241a31abe9e9933f4254300%2Fsupport-career-paths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d392941b99e3d8226a837691e284dd83)
Customer Service
A Guide to Customer Success Manager Career Paths
![How to Create Great Customer Feedback Email Templates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MLmhMz6gregHlU9MdloiR%2Fef8889ef265498e7c4dea8e6bf471ee0%2Fbest-email-management-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5bb017669c93772c64884de9169105b4)
Customer Service
How to Create Great Customer Feedback Email Templates
![8 Free Customer Satisfaction Survey Templates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Customer Service
8 Free Customer Satisfaction Survey Templates
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