Blog Author
Mercer Smith
Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.
Posts by Mercer


Help Desk vs. Service Desk: Which Is Best for You?

6 Great Templates for Customer Onboarding Emails

How To Create an Excellent Customer Engagement Strategy

Building a Customer-Focused Company

A Guide to Customer Success Manager Career Paths

How to Create Great Customer Feedback Email Templates

8 Free Customer Satisfaction Survey Templates

Email vs. Live Chat Support
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