Photo: Mercer Smith

Blog Author

Mercer Smith

Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.

Posts by Mercer

The 17 Best Help Desk Software: 2025 Comparison Guide
Customer Service
The 17 Best Help Desk Software: 2025 Comparison Guide
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
6 Great Templates for Customer Onboarding Emails
Customer Service
6 Great Templates for Customer Onboarding Emails
Building a Customer-Focused Company
Customer Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Customer Service
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
Customer Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Customer Service
8 Free Customer Satisfaction Survey Templates
Email vs. Live Chat Support
Customer Service
Email vs. Live Chat Support
How to Write the Best Customer Support Manager Job Description
Customer Service
How to Write the Best Customer Support Manager Job Description
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