The Help Scout Blog

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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How Castiron Helps Thousands of Customers With a Two-Person Support Team
Inside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team

Learn about Castiron's success using Help Scout.

Live Event
Attract, Delight, Repeat: How to turn ecommerce buyers into repeat customers
Customer ServiceAttract, Delight, Repeat: How to turn ecommerce buyers into repeat customers

Join us for a webinar on June 6th at 2:00 PM (ET) to learn how exceptional customer service can drive repeat ecommerce customers.

The 5 Best HIPAA-Compliant Live Chat Messaging Apps
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps

Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.

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Customer Service

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Live Event
Attract, Delight, Repeat: How to turn ecommerce buyers into repeat customers
Customer ServiceAttract, Delight, Repeat: How to turn ecommerce buyers into repeat customers

Join us for a webinar on June 6th at 2:00 PM (ET) to learn how exceptional customer service can drive repeat ecommerce customers.

The 5 Best HIPAA-Compliant Live Chat Messaging Apps
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps

Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.

Comparing SaaS and Ecommerce Support
Customer ServiceComparing SaaS and Ecommerce Support

Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support.

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Growth & Culture

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Interviewing at Help Scout: The Insider Perspective
Growth & CultureInterviewing at Help Scout: The Insider Perspective

Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.

10 Practical Ways to Increase Team Productivity
Growth & Culture10 Practical Ways to Increase Team Productivity

Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

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Inside Help Scout

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How Castiron Helps Thousands of Customers With a Two-Person Support Team
Inside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team

Learn about Castiron's success using Help Scout.

How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Inside Help ScoutHow BombTech Golf Increased Customer Satisfaction as Their Business Scaled

Learn about BombTech Golf's success with Help Scout.

Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Inside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More

Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.

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