Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Love It or List It, for Your Support Tool
Customer Service

Love It or List It, for Your Support Tool

Before you switch support software, do an audit: old saved replies, stale docs, answers that no longer apply. Mat talks to Chrissy Chavez about cleaning support house before you move tools.

Adopting AI in Customer Support (and Getting Laid Off)
Customer Service
Adopting AI in Customer Support (and Getting Laid Off)
9 Tips for Handling Negative Online Reviews
Customer Service
9 Tips for Handling Negative Online Reviews
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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Support Matters. So Do You.

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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Product
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Understanding AI Answers Usage and Spend
Product
Understanding AI Answers Usage and Spend
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Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

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Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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Tools to help you grow

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