Photo: Gregory Ciotti

Blog Author

Gregory Ciotti

Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn.

Posts by Gregory

Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Color Psychology in Marketing and Branding is All About Context
Customer Service
Color Psychology in Marketing and Branding is All About Context
4 Ways to Find Meaningful Opportunities in Customer Support
The Supportive
4 Ways to Find Meaningful Opportunities in Customer Support
16 Customer Service Tips to Never Forget
Customer Service
16 Customer Service Tips to Never Forget
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
View All Posts

Growth & Culture

View All Posts
AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
View All Posts

Customer Service

View All Posts
6 Examples of Excellent Customer Service in Healthcare
Customer Service
6 Examples of Excellent Customer Service in Healthcare
9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
The 8 Best AI Support Agents for Financial Services in 2026
Customer Service
The 8 Best AI Support Agents for Financial Services in 2026
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes