Most Recent Posts

View All Posts
The Not-Particularly-Weird Science of Support
Customer Service

The Not-Particularly-Weird Science of Support

Customer support teams can run simple experiments to test their assumptions about response times, staffing, documentation, and AI tools to improve service delivery. Also belly-buttons.

Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Customer Service
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
View All Posts

Discover the latest in...

Customer Service

View More Posts
The Not-Particularly-Weird Science of Support
Articles
The Not-Particularly-Weird Science of Support
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Software & Systems
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
The 4 Bucket System for Support
Articles
The 4 Bucket System for Support
View More Posts

Growth & Culture

View More Posts
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
View More Posts

Inside Help Scout

View More Posts
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
View More Posts

Explore the Support Toolkit

Grow your skills and teams with our collection of free resources, guides, and courses.

Check it out
Explore the Support Toolkit

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Free 15-day Trial