Help Scout vs. Groove

Quick to set up and easy to use, Help Scout enables growing businesses to have better conversations with their customers.

Why choose Help Scout over Groove?

​​While Groove has the features needed to provide basic customer service, Help Scout is better equipped to facilitate customer delight at scale.

customer-service

Customer-centric

Great support isn’t reactive, it’s proactive. Use Help Scout to provide customers with timely assistance or ask for feedback.

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Built for collaboration

Break down information silos and boost opportunities for cooperation using Help Scout’s team-focused tools.

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Features with purpose

Our automation and integration options allow your team to spend less time on busy work and more time helping customers.

How we stack up

It’s not just us, buyers on Capterra are saying the same thing about their experiences. Help Scout scores higher in the following categories that matter most for customers.

Overall
4.7out of 5out of 5    |   Groove: 4.5
Groove: 4.5
Ease of Use
4.7out of 5out of 5    |   Groove: 4.5
Groove: 4.5
Customer Service
4.8out of 5out of 5    |   Groove: 4.6
Groove: 4.6

Transparent Pricing

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Consistent pricing

Whether you’re a team of two or 200, our per-agent cost stays the same.

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More value for less

Shared inbox, chat, in-app messaging, and a help center — all included in your plan.

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No contracts

No red tape, just sign up and go.

Help Scout is right for you if...

Help Scout is simple, but powerful. Initial setup is easy, and your team can be up and running in less than an hour. As your business begins to scale, Help Scout has the infrastructure and tools necessary to keep customer satisfaction high. From workflows that automate repetitive tasks to integrations that connect business-critical apps, Help Scout sets your team up for success.

Groove offers the ability to @mention a teammate or leave a private note in a conversation, but with per-user pricing, companies often limit help desk access to their support team. Help Scout knows that every department benefits from being closer to customers, which is why we created light users (included in Plus and Pro plans). Gain actionable insights, discover new growth opportunities, and help your organization see the whole picture without paying for additional seats.

Groove can handle a support request, but can it prevent one from happening? Help Scout’s Messages feature makes it easy to send targeted messages to customers through your website or app at key moments in their customer journey. Suggest a relevant knowledge base article, launch a live chat to offer proactive support, or capture quick customer feedback through a microsurvey.

We know that your ability to support customers depends on our ability to support you. With a CSAT rating of 94%, Help Scout’s support team is one of the best in the business. We offer 24/6 coverage, weekly live classes, and an extensive knowledge base for those who prefer self-service.

What you can do with Help Scout

Email

Share team inboxes

Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.

More about Shared Inboxes
Mailbox: Screenshot
Mailbox: Avatar

Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base
Illustration: Guest Pass

Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat

Reports

Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

More about Reports
Reports: Screenshot

Integrations

Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See all Integrations
Integrations: Screenshot

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes