Help Scout vs. Groove

Pick a more powerful platform

Quick to set up and easy to use, Help Scout enables growing businesses to have better conversations with their customers.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Why choose Help Scout over Groove?

​​While Groove has the features needed to provide basic customer service, Help Scout is better equipped to facilitate customer delight at scale.

The platform that’s
powerful not perplexing

Inbox

Give the right response right away

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Help Center

Help your customers help themselves

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Messaging

Offer real-time support with real humans

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FYI: You can import your Groove data directly into Help Scout, no IT required.

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All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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Help Scout is right for you if...

Help Scout is simple, but powerful. Initial setup is easy, and your team can be up and running in less than an hour. As your business begins to scale, Help Scout has the infrastructure and tools necessary to keep customer satisfaction high. From workflows that automate repetitive tasks to integrations that connect business-critical apps, Help Scout sets your team up for success.

Groove offers the ability to @mention a teammate or leave a private note in a conversation, but with per-user pricing, companies often limit help desk access to their support team. Help Scout knows that every department benefits from being closer to customers, which is why we created light users (included in Plus and Pro plans). Gain actionable insights, discover new growth opportunities, and help your organization see the whole picture without paying for additional seats.

Groove can handle a support request, but can it prevent one from happening? Help Scout’s Messages feature makes it easy to send targeted messages to customers through your website or app at key moments in their customer journey. Suggest a relevant knowledge base article, launch a live chat to offer proactive support, or capture quick customer feedback through a microsurvey.

We know that your ability to support customers depends on our ability to support you. With a CSAT rating of 94%, Help Scout’s support team is one of the best in the business. We offer 24/6 coverage, weekly live classes, and an extensive knowledge base for those who prefer self-service.

More than 12,000 businesses delight their customers with Help Scout

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