Help Scout vs. Groove
Quick to set up and easy to use, Help Scout enables growing businesses to have better conversations with their customers.
Why choose Help Scout over Groove?
While Groove has the features needed to provide basic customer service, Help Scout is better equipped to facilitate customer delight at scale.
Great support isn’t reactive, it’s proactive. Use Help Scout to provide customers with timely assistance or ask for feedback.
Built for collaboration
Break down information silos and boost opportunities for cooperation using Help Scout’s team-focused tools.
Features with purpose
Our automation and integration options allow your team to spend less time on busy work and more time helping customers.
How we stack up
It’s not just us, buyers on Capterra are saying the same thing about their experiences. Help Scout scores higher in the following categories that matter most for customers.
Ease of Use
Whether you’re a team of two or 200, our per-agent cost stays the same.
More value for less
Shared inbox, chat, in-app messaging, and a help center — all included in your plan.
No red tape, just sign up and go.
Help Scout is right for you if...
Help Scout is simple, but powerful. Initial setup is easy, and your team can be up and running in less than an hour. As your business begins to scale, Help Scout has the infrastructure and tools necessary to keep customer satisfaction high. From workflows that automate repetitive tasks to integrations that connect business-critical apps, Help Scout sets your team up for success.
Groove offers the ability to @mention a teammate or leave a private note in a conversation, but with per-user pricing, companies often limit help desk access to their support team. Help Scout knows that every department benefits from being closer to customers, which is why we created light users (included in Plus and Pro plans). Gain actionable insights, discover new growth opportunities, and help your organization see the whole picture without paying for additional seats.
Groove can handle a support request, but can it prevent one from happening? Help Scout’s Messages feature makes it easy to send targeted messages to customers through your website or app at key moments in their customer journey. Suggest a relevant knowledge base article, launch a live chat to offer proactive support, or capture quick customer feedback through a microsurvey.
We know that your ability to support customers depends on our ability to support you. With a CSAT rating of 94%, Help Scout’s support team is one of the best in the business. We offer 24/6 coverage, weekly live classes, and an extensive knowledge base for those who prefer self-service.
What you can do with Help Scout
Share team inboxes
Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.
Deliver instant answers
Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.
Connect with customers
Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion
Manage your team
Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.
Connect the tools you already use
Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.