Answering your oldest support queries first makes sense, but it doesn‘t always lead to the best customer experiences. Is fairness the best goal for support?
True customer focus requires the involvement of the whole team, not just support. Support-driven growth is the path to greater customer experiences.
“Live chat customer service is hard to do well, but with the right execution, it can bring big benefits to your business.”
“How do messaging applications fit in with your email, live chat or other support channels? Should it replace or augment your support options?”