More emails and higher expectations? No problem.

Your sellers expect fast, personal responses. Help Scout helps logistics companies level-up their customer communications to stay organized and win more business.

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Help Scout is trusted by leading third-party logistics companies.

Logo: Montway
Logo: FleetNet
Logo: JonesLogistics
Logo: Ascent
Logo: Geodis
Logo: ES3

Deliver speedy service every time

Whether you get a request for a quote or an order update, you need to be able to respond quickly to stand out against your competitors. Help Scout enables you to provide the service that will keep your customers coming back.

Increase productivity 52%

Increase productivity 52%

With Help Scout’s shared inboxes, users are able to respond to 52.6% more customer messages in their first year.

Centralize communication

Centralize communication

Bring all your conversations with multiple stakeholders into one platform, so you don’t have to toggle and nothing gets lost.

Work smarter

Work smarter

Use saved replies for answers to common questions and automatically sort, assign, and prioritize your messages.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce client questions
 by up to 30% with a self-help knowledge base.

Upgrade your email management - Logistics

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display customer information to provide better support faster and avoid digging through multiple systems.

More about Email Management
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Provide instant answers

When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand customer needs

Track what your customers are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting
Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations
Churn Buster
Plecto
Userlike
Textline
Metorik
Fivetran
Clockify
Churn Buster
Plecto
Userlike
Trello
JustCall
Segment.io
ChannelReply
Databox
Klaviyo
Talkdesk
Trello
JustCall
Segment.io
Klaus
Weglot
Transifex
Paperform
Heymarket
Close
AppFollow
Klaus
Weglot
Transifex

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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Every channel comes standard

All core products are included with every plan

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Transparent pricing

No surprises or hidden fees

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No contract required

Add or remove users whenever you need to

Logistics resources and use cases

Logistics teams that use Help Scout have happier teams and customers. Learn how with success stories and thought leadership from our award winning blog.

Buyer's Guide to Choosing the Right Customer Support Tool
Customer ServiceBuyer's Guide to Choosing the Right Customer Support Tool

Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.

Why Investing in Help Desk Software Increases Your ROI
Customer ServiceWhy Investing in Help Desk Software Increases Your ROI

Learn why investing in software for help desk increases your ROI for customer support.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

Help Desk Software: What To Look For and Must-Have Features
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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