Help Scout is trusted by leading third-party logistics companies.
Deliver speedy service every time
Whether you get a request for a quote or an order update, you need to be able to respond quickly to stand out against your competitors. Help Scout enables you to provide the service that will keep your customers coming back.
Increase productivity 52%
With Help Scout’s shared inboxes, users are able to respond to 52.6% more customer messages in their first year.
Bring all your conversations with multiple stakeholders into one platform, so you don’t have to toggle and nothing gets lost.
Use saved replies for answers to common questions and automatically sort, assign, and prioritize your messages.
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce client questions by up to 30% with a self-help knowledge base.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Track what your customers are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your teams in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
No surprises or hidden fees
Add or remove users whenever you need to
Logistics resources and use cases
Logistics teams that use Help Scout have happier teams and customers. Learn how with success stories and thought leadership from our award winning blog.
Customer ServiceBuyer's Guide to Choosing the Right Customer Support Tool
Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.
Customer ServiceWhy Investing in Help Desk Software Increases Your ROI
Learn why investing in software for help desk increases your ROI for customer support.
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features
Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.